National Car Rental

Reviews

• SB

  Sargam Bansal

  Sep 14, 2026
  1.0
  Terrible, highly unprofessional service and completely inaccessible facilities Renting with National Car Rental turned into an absolute nightmare that derailed our travel plans and left us physically and mentally exhausted. To start, their office is on ground and vehicle pickup are on the 6th floor of a building with no elevator or lift access whatsoever. Having to haul heavy luggage up and down six flights of stairs is unacceptable for any car rental agency, let alone an international brand. By the time we reached our destination, we were completely drained and dealing with massive headaches from the sheer physical strain. The vehicle condition and hand-off were just as bad. The car was handed over with a non-functional reverse camera, creating a serious safety hazard, for them it was not a big deal for us driving in a completely new part of the world a life saver. On top of that, standard industry practice is to hand over a vehicle with a full tank of fuel. Here, the tank was less half-full. Because it wasn't clearly measurable, I had to instruct their staff to take a photo of the dashboard so I wouldn't be wrongly penalized later. When we brought these safety and vehicle issues to their attention, the staff were incredibly rude, argumentative, and completely dismissive. Instead of offering a safe replacement vehicle or a prompt solution, they dragged the situation out, wasting 3 to 4 hours while we fought just to get a refund. We ended up having to walk away and book with a different rental company altogether paying them more. Between the completely inaccessible location, poorly maintained vehicles, half-empty gas tanks, and deeply unprofessional staff, this was the worst rental experience we have ever had thats when we have Emerald status. Avoid them entirely.
• KK

  Kristijan

  Aug 25, 2025
  5.0
  Sve super sve 5..dečki su super i svaka cura im "dala" po Beogradu..