Advance Auto Parts

Reviews

• RM

  RJ Martins

  Apr 2, 2026
  5.0
  5 Star service from Scott! I had purchased a battery in a different location and found out it wasn't the right size. He was able to find the order and confirm I needed a larger size battery. He did the exchange and took care of me! Thanks for the re assurance and assistance Scott! You rock and the store is great. 5 Star service at Advanced in Westerly. Highly recommend
• JD

  Justin Dziedzic

  Mar 25, 2026
  1.0
  Gave me a used part and insisted it was new despite clearly pitman arm had been installed. Powersteering fluid leaking everywhere out of the steering gear and because it didnt have a bag it leaked all over my carpet. Upon further inspection it was fully installed and ran for who knows how long before they sold it to me after driving 45 mins there to pick it up. Smh my plainfield ct advance would never pull this bs
• BB

  Bob Birdsong

  Jan 30, 2026
  4.0
  Very helpful staff person went out to my car to help me figure out a problematic situation.
• BS

  Brian Shepherd

  Oct 24, 2025
  5.0
  I was stuck on 95 south and these guys went above and beyond to get what I needed and even delivered it to me! I was on my way in a few hours, no tow needed thanks to the guys at advanced westerly! Will always use them. I can’t say enough about how much I appreciate them. 10/10
• TT

  Tom

  Jun 22, 2022
  3.0
  It's just a run of the mill auto parts store. Response from the owner 13 hours ago Hello, Tom. Thank you for leaving this review of our Portsmouth location. Your feedback is important to us, and we would love to hear more information about your visit so we can forward it to the Leadership Team of the store. It will let the store know about their shortcomings and help us improve the customer experience. We hope in time you give the store another chance to provide you with the service you deserve. Thank you for choosing Advance Auto Parts. So I guess I can update this review with feedback as requested. Well there was not really any shortcomings with the store. Its just an auto parts store and now a days it seems there is one on every corner. But I have to say that the person (google says the owner) responding to the reviews has to do more to pay attention to the reviews a bit more. The biggest shortcoming is that you indicated that it is the Portsmouth location, no where did my review indicate it was a review for the Portsmouth store and Google did not indicate it either. I doubt a bot would have even got this wrong, so if it really is the owner of Advance Auto Parts I will probably need to shop at a different auto parts store because the owner of a business should pay more attention to detail. So there are the shortcomings and I would say you should report it to the corporate, not the Portsmouth store leadership team. By the way a 3 star review in my opinion is average not outstanding nor poor. The store had what I needed and that was it.

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