Business Details
About
Auto Body Shop
National Auto Specialty provides collision repairs, auto body repairs, towing, steering and suspension repairs, and rental car services to the Warwick, RI area.
Details
- Credit cardAvailable
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.8
50 reviews
5 stars
47
4 stars0
3 stars0
2 stars
1
1 star
2
- LCLauren ConwayNov 12, 20255.0National Auto Specialty has always been our families go to body shop. When my kids were teenagers I felt like I was there way more than most people, but my cars were always repaired to perfection! I had a recent accident and brought my car to National Auto Specialty. Not only was my car fixed perfectly, they handled everything for me from appraisals to insurance to getting me a very nice rental. I highly recommend Bobby and team at National Auto!
- JRJon RezendesSep 8, 20255.0The entire experience from drop off to pick up was seamless. They had a rental ready and waiting. Having a vehicle repair and dealing with insurance can be overwhelming and scary, but the team dealt with it all. Top notch service!
- CACheryl ArmstrongAug 30, 20255.0My 25 year old Chrysler 300 M was hit on passenger side. I was heartbroken, The car was in mint condition inside and out, with low mileage. I thank Bobby and Ernie for searching for parts, arguing with the insurance company not to total it. I got it back in showroom condition inside and out. I love that car, thanks to them and their crew I have it back, so happy! Great work! Happy customer!
- KMKim McLaughlinJul 26, 20255.0National Auto Specialty is fantastic. From my first call to the day I picked up my car. Ernie answered all my questions and helped me navigate my way through the whole process. Estimate of repairs, auto insurance company , car rental and of course the repair of my vehicle. No matter when I called he always responded. When I picked up my car it was perfect . Clean and shinny. He did everything he said he would and more. I would highly recommend National Auto Specialty!! I will never go any where else. Thank you Ernie!!
- JAJessica AustinJun 18, 20255.0Great service at National Auto Specialty. Staff is very professional and efficient. Ernie kept us up to date on the status of the car and kept us in the loop. My car came back brand new and they even cleaned the inside for me !! I genuinely felt like they cared about my car and my situation. Thank you to the staff there for all their help !!!
Frequently Asked Questions About National Auto Specialty
When should I contact the insurance company?
We recommend contacting us first. Our team will guide you through the entire process, ensuring you take the right steps at the right time.
What is an auto estimate?
An auto estimate is a preliminary assessment of repair costs based on visible damage, current part prices, and the estimator's judgment of required repair time. Due to the complex nature of modern vehicles, some damage may not be apparent until disassembly. Therefore, the initial estimate may not cover all necessary repairs. Our approach is to estimate only clearly visible damage, with any uncertain items left as "open" for potential later addition.
When does National Auto Specialty need the estimate from my insurance company?
We require the insurance company's estimate when they choose to have their own representative assess the damage. This estimate is crucial for us to accurately inform them of any additional charges that may arise. Remember, in Rhode Island, you have the legal right to choose your repair shop without obtaining multiple estimates. We can handle all communication with your insurance company if you provide us with your claim number.
What is a repair bill supplement?
A supplement is an adjustment to the original repair bill, accounting for differences between the initial estimate and the actual work required. If an insurance company isn't covering the repair, we'll contact you about any additional costs before proceeding. For insurance-covered repairs, we'll handle the supplement directly with the insurer and inform you of any changes to the work or delivery date.
What is the claim number and why is it so important?
The claim number is a unique identifier assigned by your insurance company when you report an accident. It's essential for accessing all information related to your claim. Without this number, there's no formal claim on file, which could hinder reimbursement for repairs. Once you provide us with the claim number, we can communicate directly with the insurance company on your behalf, streamlining the repair process.
Where do the parts come from?
Replacement parts for your vehicle can come from these main sources: OEM (original equipment manufacturer), aftermarket, reconditioned, or used/recycled parts. OEM parts are made by your car's manufacturer and distributed through local dealers. Aftermarket parts are produced by third-party companies to match OEM specifications. Reconditioned parts are repaired and resold, while used parts come from salvage yards. We order parts in advance to make sure they're available when your car arrives for repair.
What does OEM stand for?
OEM stands for original equipment manufacturer. These are parts made by the same company that manufactured your vehicle. They're distributed through local dealerships, which allows for quicker access to most parts. Availability can vary depending on the make of your vehicle, with domestic and Japanese parts typically available within a day, while European and other Asian manufacturers may take three to five days.
My insurance company wants to use "LKQ parts." What are they?
LKQ stands for like, kind, and quality. This term refers to used or aftermarket parts that are manufactured by companies other than your vehicle's original manufacturer. These parts are designed to meet or exceed the specifications of the original parts.
What are aftermarket parts?
Aftermarket parts are replacement components manufactured by companies other than your vehicle's original manufacturer. These parts are designed to function similarly to original parts and are often available for quick delivery, typically within a day.
How long will it take to repair my vehicle?
The duration of repairs depends on several factors, including insurance approval, parts procurement, and the actual repair work. Insurance approval typically takes one to three days. Parts procurement can range from same-day to three days, depending on the source and vehicle make. The actual repair time is estimated in labor hours. Most repairs take two to five days, while more extensive repairs for towed-in vehicles may take between one and two weeks after approval and parts are secured. Our efficient processes and strong industry relationships often allow us to complete repairs faster than the industry average.
When is the best time to contact National Auto Specialty after an accident?
We recommend contacting National Auto Specialty first; their team will guide you through the repair process to ensure proper steps are taken at the right times.
What does an auto estimate from National Auto Specialty include?
An auto estimate is a preliminary repair cost assessment based on visible damage, parts prices, and repair time estimates. It covers clearly visible damage, while less apparent damage is noted as "open" for possible later additions.
How does National Auto Specialty handle insurance company estimates?
If the insurance company assesses damage, National Auto Specialty requires their estimate to inform them of any additional charges. They also communicate directly with the insurance company if you provide the claim number, simplifying the process.
What are repair bill supplements at National Auto Specialty?
Supplements are adjustments to the original repair bill reflecting differences between initial estimates and actual repairs. For insurance-covered work, National Auto Specialty manages these directly with the insurer, keeping you informed.
Why is the insurance claim number important when dealing with National Auto Specialty?
The claim number identifies your accident claim with your insurer. Providing it to National Auto Specialty lets them communicate with the insurer directly and helps ensure smooth processing of your repairs and reimbursements.
What kinds of parts does National Auto Specialty use for repairs?
They use OEM (original equipment manufacturer), aftermarket, reconditioned, or used/recycled parts, ordering them in advance to ensure availability when your vehicle is repaired.
What payment methods does National Auto Specialty accept?
They accept American Express, cash, check, Discover, MasterCard, and Visa for convenient payment options.
What are National Auto Specialty's operating hours?
They are open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays. They also offer after-hours service by appointment.
Where is National Auto Specialty located, and how can nearby places help me during my visit?
Located at 241 Lincoln Ave, Warwick, RI, customers can easily find National Auto Specialty. Nearby, you can visit the Jefferson Boulevard Diner for a meal or Rhode Island Indoor Sports for recreation while your vehicle is being serviced.
Are there other automotive services near National Auto Specialty?
Yes, nearby automotive service providers include New England Dealer Services for car sales and towing, and Conntech Saab Specialists for automotive repairs, offering convenient options for your vehicle needs.