Monro Auto Service and Tire Centers

Reviews

• LT

  Loren Talbott

  2 days ago
  4.0
  The staff was very nice. They serviced my car very quickly and professionally. That's why I continue to use Monroe Muffler for my auto repairs
• _S

  __ Sev

  Mar 11, 2026
  2.0
  Had kind of an unfortunate interaction with the front desk guy. Had an appointment for a scheduled drop off between 1-7 for tires. I get there around 3:30. I go to check in he’s like “you came much later than I expected you to” to which I was like sorry man should I like come back, to which he responded no no no it’s fine we were just about to take lunch and I haven’t eaten since 6:30 this morning. And I’m like sorry man that stinks. Then after another kinda passive aggressive exchange I was just like man I’ll go somewhere else. I understand people go through stuff, and not every day can be our best, but it was a wild interaction and lost the business a customer. Hope his day gets better, and hope others experience better customer service.
• SB

  Stephen Batts

  Mar 10, 2026
  5.0
  I really don’t be doing reviews but I really feel like this service was so legit I need to. I booked an online appointment as I was coming into town for a work event. I had been told by a Firestone the day before that my brakes were shot and I had metal in metal scraping on the rotors. I was concerned this was going to be a big job. I had planned to go in after my event at 6pm Sean called me during the day to confirm my appointment and see what was going on, he let me know brake jobs typically take longer than an hour and wanted to set the right expectation. I was able to bring it in early and Sean was extremely professional and informative. I got a call maybe an hour later giving me an honest assessment saying my brakes were fine and everything checked it was actually corrosion on the rotors due to rust causing them to sound like they had gone bad. Sean was honest and did not try and up charge me/ take advantage of the situation. I appreciate that especially coming from the previous day someone quoting me 500 dollars to change my brakes. I live in Boston but seriously will make the commute to come back just to work with Sean. Finding a trust worthy person that will work on your car is literal gold and Sean at Monro Auto Service is that. I will come back and recommend this to anyone that I know that needs work on their cars.
• JH

  Jack H

  Mar 9, 2026
  5.0
  The call center reached through the on-line phone number stinks, but the in-store service and staff is excellent.
• SM

  Sean M

  Feb 2, 2026
  5.0
  I needed to get my wife’s car inspected for its safety sticker. Due to snow, work, and other responsibilities I didn’t schedule an appointment until the last day of the month. I expected to wait a long time but the mechanic quickly and efficiently performed the job. The inspection gave the car a clean bill of health but the mechanic pointed out a few items to look at in 5 to 10k miles. Beyond the efficiency I saw the manger coaching his younger mechanics and keeping activities running smoothly. Very impressed with the ship and its team!

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