Mavis Tires & Brakes

4.7
937 reviews

About

Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in Johnston.

Location

Mavis Tires & Brakes
1500 Hartford Avenue, Johnston, RI
02919, United States

Hours

Reviews

4.7
937 reviews
5 stars
838
4 stars
21
3 stars
3
2 stars
10
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Greg, Dennis, and Sarah for their exceptional service.

Efficiency

Several reviews highlighted the quick service, with many customers noting fast turnaround times for tire repairs and oil changes.

Quality of Work

While many customers were satisfied with the quality of service, there were significant complaints about improper installations and misdiagnoses, particularly regarding brake and alignment services.

Pricing

Customers appreciated the competitive pricing and discounts offered, although some felt that certain services were overpriced.

Communication

There were mixed reviews on communication; while some praised the transparency and helpfulness, others reported poor follow-up and lack of responsiveness from management.
  • FP
    Fran Pingitore
    6 days ago
    5.0
    I had a great experience at Mavis! Kurt and his team were extremely professional and pleasant. Kurt has awesome customer services skills, was extremely knowledgeable and very helpful as I needed to purchase 4 tires. I highly recommend Mavis!
  • VM
    Vijay Murthy
    Nov 12, 2025
    5.0
    I had a great experience with this Mavis! I hit a curb with my car and a tire had to be replaced under warranty. They ordered the new tire and it arrived a couple of days later. It took less than half an hour for them to take care of everything when I got there. They were very friendly and professional. Highly recommend!
  • DB
    donna brunette
    Nov 11, 2025
    1.0
    If I could I would have given no stars. I went there to get 4 tires, but ended up getting more. I should have read more reviews. The same day my tire light went on. I filled my tires and it happened again. While I was there someone came in for the same issue. I called to make an appointment, which they don’t have. I was told I could make one, but if someone came in, they would be first. That’s not an appointment to me. When I did call, they told me I’m not in the system. That was weird to me. I was telling my friends, they said, I hope you didn’t go to Mavis, because it took him over a year to get all the damage fixed. That made me nervous. I decided to take it to my friend, who owes a shop. He found oil all over the wheel, they split the CV axel shaft. My friend had the same thing happen to them. I decided to have my trusted friend fix it. I will never set foot in that place again. The place is very shady. Too eager to sell.
  • BR
    Ben Russo
    Nov 7, 2025
    5.0
    Had 4 new tires put on for a great price, and done quickly. My family has come to this shop for 20+ years and it’s always been great service, even with staff changes!
  • JM
    James Mello
    Oct 15, 2025
    1.0
    Made an appointment ti have my oil changed on Monday(Columbus Day). When I arrived I was told that the person working did not have the tools to change my oil (I have a bmw X3) and they were new it would be better off if I came back another time. I accepted that and the made another appointment to bring my car back on Wednesday where “there would be people that would be able to do my oil change. I arrived on Wednesday, the called around to see if any drivers were available at any of the part stores to get a filter but no luck. One of the other workers said he would go pick it up…. When they called back to get the filter, they did not have any. I was then told they would not be able to do the oil change. I said never mind, and they said if I come back to do it earlier in the day, unfortunately with my work schedule I can’t get there earlier in the day. My gripe is, I went 2 times to get my oil change and neither time could I get this done. The second thing is they knew on Monday what type of car I had, wouldn’t you get the filter knowing that I had an appointment set up from an appointment where you couldn’t do the oil change? You might ask why don’t I bring it to BMW… my work hours are long and it’s hard to get to Warwick or Newport to have this done or else I would, they only have service till 4 pm. I live in Johnston and this was my first time to this location and was hoping everything went great so I could continue to have my car serviced there, but from this experience I will not be back…… UPDATE, I did not call back, took a day out of work to bring it to the dealership for an oil change .

Frequently Asked Questions About Mavis Tires & Brakes

What are the COVID safety practices like here?

Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp

Can I come over and fill up the air in my tire?

Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.