Paul Masse Chevrolet, INC.

Reviews

• JR

  Jessica Rathbun

  1 day ago
  5.0
  Shaun and Cam really turned me around on Paul Masse. I had some poor experiences with the sales staff back about 15-20 years ago that had soured me on the dealership as a whole. When I came in last week to test drive an Equinox EV, I had absolutely no intention of purchasing here. Shaun changed that with his kind demeanor and willingness to listen. Being able to handle the entirety of the deal over the phone and through text in the days after made the process incredibly easy. Cam was honestly the best finance person I've ever come across, and made what is normally the most stressful part of buying a car one of the easiest. Overall, I couldn't be happier, and a huge part of that is because of these two.
• KH

  Karl Headen

  Feb 24, 2026
  5.0
  I was in the market for a truck and decided to visit Paul Masse recently. Upon entering the dealership we were greeted by a friendly woman who at first we thought was a customer. She soon dispelled that notion and we sat down with her at her desk and she introduced herself. Gabby, then proceeded to answer our questions and if she didn't know the answer she would get the answer. Honestly, I did not plan on buying a truck that day but as we talked and she showed me a couple of vehicles once I explained to Gabby what I was looking for I began to lean forward into the idea without any pressure to do so. Long story, short, Gabriela "Gabby" Scamporino earned my business and I am now i am the proud owner of a beautiful new Chevy truck right before this winter storm. Thank you to the Paul Masse team for a great experience and look forward to continued great service in the future.
• MS

  Michael S

  Feb 7, 2026
  1.0
  I have purchased my last 9 vehicles for my company through Paul Masse. I received an email yesterday stating that my salesperson Gino was no longer an employee of the company. I reached out to Gino and was extremely disappointed to confirm his absence and hear about what happened . I live closer to Clay Chevrolet and drove to Paul Masse every time due to the customer service I received from Gino and the reputation Paul Masse had. I noticed about 8 months ago when I purchased my last truck that the dealership had changed. I was early for my appointment, browsing the lot and was waiting for Gino to be done with his other customer. Not one person approached me or said as much as hello. It’s a shame to see such a great company go down hill. It’s also a shame to see a company lose a salesperson as knowledgeable and personable as Gino. As a business owner, I know how hard it is to get good employees and you lost a good one. I will now be shopping at my local dealership
• HM

  Hector Mojica

  Jan 29, 2026
  5.0
  I've recently had a huge problem with my pre-owned vehicle and had no way of addressing it due to financial difficulties. The team at Paul Masse beginning from their service department were extremely helpful in exploring my options. I was referred to Gabe in sales to look into a possible trade in. I cannot express how grateful I am to Gabe, Cameron and Bob Masse himself for the hustle and determination they put into helping me get into a new vehicle. It's a necessity for me to have a truck due to my line of work and Gabe understood that not trying to veer me off or talk me into just any vehicle. He was patient and kind and even encouraging to me during the whole process. The service and commitment at Paul Masse is second to none and im extremely pleased with their efforts. I highly recommend them to anyone looking to get into a reliable vehicle or even if its to get your own vehicle serviced. I purchased my prior vehicle at a different dealer, but have been getting routine oil changes and services at Paul Masse for over two years. They've been exceptional. If looking to buy ask for Gabe. He will make it happen.
• RF

  Reuben Fischman

  Jan 26, 2026
  2.0
  I’m leaving this review to document a disappointing service experience at Paul Masse Chevrolet, particularly with how a legitimate vehicle issue was handled. I brought my 2024 Chevrolet Traverse in for recurring battery-related and electrical symptoms. Rather than performing a documented diagnostic analysis, the dealership quickly attributed the issue to aftermarket emergency equipment installed in the vehicle. No evidence, testing results, or technical explanation was provided to support that conclusion. Later diagnostics at a different Chevrolet dealer confirmed the actual root cause was a bad battery cell, which resolved the original issue once replaced. Paul Masse Chevrolet also stated that they would open a case with Chevrolet and that they would not look at the vehicle again until they heard back from GM. When I independently contacted Chevrolet Customer Care, no case had been created by the dealer, and GM had no record of any outreach from them. This created unnecessary delay and confusion and forced me to escalate the issue myself. I attempted to raise these concerns directly with both the Service Manager and the General Manager via email. Neither responded. The lack of response strongly suggested a lack of interest in addressing customer concerns or standing behind their service decisions. Compounding the issue, after completing a customer satisfaction survey based on my actual experience, the service advisor called me to confront me about the rating. Customers should never be pressured or challenged for providing honest feedback. Once again, I raised this concern with management and received no response. Ultimately, another Chevrolet dealer handled the issue professionally, diagnosed the vehicle correctly, and resolved the problem. Unfortunately, my experience at Paul Masse Chevrolet was marked by unsupported assumptions, poor communication, and unresponsive management. I would strongly encourage prospective customers to seek service elsewhere if they expect thorough diagnostics, transparency, and professional customer care.