AutoZone Auto Parts

Reviews

• LR

  Lisa R

  1 day ago
  5.0
  My positive experience at Cranston AutoZone. I stopped by for a new car battery, and Brian T. was incredibly kind, friendly, and professional while assisting me. He took the time to answer all of the questions I had, providing excellent customer service. 5 stars ⭐️
• CM

  Cole Murphy

  Jan 6, 2026
  5.0
  Awesome staff
• JL

  James L

  Nov 22, 2025
  1.0
  better off going to advance auto on Atwood this location is hooooooooorible why work here if you have zero customer service skills
• LA

  Lehidys Almanzar

  Nov 13, 2025
  1.0
  This auto zone is the worst place for customer service people are not train to do anything. On 9/23/2025 I went to this auto zone just to get a battery to replace my battery. They told me they can put it on for me so I agreed, but one of the guys told me he was not gonna be able to replace for me because he had a back pain but he would tell a girl to do it instead, at the end they told me they couldn't put it on Because "They didnt have the right tools" to do it. And the girl without asking me I didn't even notice she open my car she placed the battery on my front seat on top of some belongings I had on my seat . I had never deal with a battery so I didnt even imagine that the battery was gonna spill acid all over my car seat. I went back and told them what happened and the district manager told me to get a estimate to change the seat and they were gonna pay me for my belongings I waited for like a month for an answer and he kept saying he was dealing with the company to pay me now after 2 months he's saying something different they sent me to check for an estimate for replacing my seat and supposedly they were going to pay for everything now they dont want to do what they said they were going to do. He was just waisting my time. My whole seat its falling apart and im getting healthy issues because of it and they dont care. Do not go to this place this people dont care about their customer. They are not train to do their Job right and they won't fix your issue for their convenience they will only care about what benefits them.
• RC

  R. C.

  Nov 8, 2025
  1.0
  We were in your Park Ave store today (11/8/2025) between 1-1:30pm. Cranston store #5025. There was a very short line at the time. One of the workers offered to check us out, and took an extra moment to answer a question about an air filter we needed. Mid-transaction, someone in the back of the store began to scream at our cashier, literally scream, tell him he had to do something in the back, and even though our cashier told him he was with a customer the person in back continued to scream at him, saying things like "I'm sick of this, bro. Just clock out and go home if you're not gonna do your job" The kid was HELPING CUSTOMERS. It was awkward and embarrassing for everyone who witnessed this, and so incredibly unprofessional on the part of the person who was yelling. Our cashier then cancelled our unfinished transaction so he could go back to where apparently he was "supposed" to be because I guess that was more important than helping customers? At this point there was a VERY long line and no cashier to help us at all. There were many witnesses to this upsetting scene, workers and customers alike. Most of us agreed that this had been uncalled for, when a very nice cashier was doing his JOB. Thanks to the transaction being cancelled, we didn't get our questions answered in full and now have to figure it out ourselves. It has cast a pall over the entire day, probably for everyone involved. Personally, I'd fire the screamer, but not until he apologized to his coworker for putting him in such a terrible position. His actions were THAT offensive and off-putting. But at the very least I want to assure you that your store has lost several customers because of a ten-minute experience in this Park Ave. store. We'll for sure never go there again, and this was a location we regularly frequented. Not any more.