Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Laval, QC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Laval location today.
Location
Hours
Reviews
3.4
429 reviews
5 stars
216
4 stars
43
3 stars
15
2 stars
12
1 star
143
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported a mix of excellent and poor service experiences, with some praising the professionalism and friendliness of staff, while others highlighted issues with unprofessional behavior and lack of responsiveness.
Vehicle Condition
Several reviews mentioned receiving cars that were not properly maintained, including issues like low coolant levels, dirty interiors, and vehicles running out of gas.
Reservation Issues
Numerous customers experienced problems with reservations, including cars not being available despite prior confirmations, leading to significant frustration.
Customer Support
There were complaints about long wait times for customer service and difficulties in communication, with some customers feeling ignored or treated rudely.
Overall Satisfaction
While some customers expressed satisfaction with their experiences, a significant number reported dissatisfaction, particularly with the specific location on Boulevard des Laurentides.
- DBDavid Boisclair6 days ago2.0Une expérience éprouvante. Après avoir attendu ma navette 15 min, et malgré une réservation en bonne et due forme, j’ai dû patienter dans le bureau bondé plus de 1h15 avant de recevoir… une voiture sans pneus d’hiver (avant la date légale mais >1 semaine après la première bordée) ET pleine aux ⅞, ce bon vieux scam.
- FYFurkan YıldızNov 13, 20251.0My experience with this Enterprise location was terrible. I was told I could pick up my rental at 3:00, but I ended up waiting over an hour and a half with no clear explanation and zero sense of urgency from the staff. They seemed completely indifferent, as if customers waiting forever was normal. No updates, no apologies, no effort to speed things up — just a frustrating, disorganized experience from start to finish. If you value your time and basic customer service, I wouldn’t recommend this location at all.
- KPKarine PauzéNov 12, 20251.0Service merdique.. ils sont tellement mélangés. Je ne vous recommande pas de venir à cet endroit. Il n'y a pas de système de priorité...quand on arrive, la voiture n'est pas prête. J'ai dû attendre au moins une heure.
- IBIoan-Septimiu BlagaNov 11, 20251.0Zero Étoiles…..des monteurs, tu réserve une auto au telephone au Centre de Location, tout est beau, il te donne le prix, l’heure , le modèle d’auto et t’arrive chez Entreprise sur Laurentides et ils n’ont pas d’auto…dérisoire…au moins son capable de voir ta reservation. Noua sommes rendus avec des incompétentes partout…..zéro Responsabilité, zéro Respect, zéro Humanité !!! Je ne le recommande pas !!! C’est fini pour moi cette Compagnie Dérisoire !!!
- MBMarie-Lee BriseboisNov 8, 20255.0J'ai fait affaire avec cette compagnie suite à un accident d'auto. Mes assurances m'ont dirigé vers cette entreprise de location de voiture. Je dois dire que j'ai été surprise par la rapidité avec laquelle j'ai été prise en charge et la bienveillance avec laquelle j'ai été servis.J'avais vraiment l'impression d'être importante: mon bien-être et ma satisfaction semblaient figurés parmi leurs objectifs de service. Ils m'ont même reconduite chez le concessionnaire après que j'aie remis la clé de leur location. Et que dire du chauffeur. George a été chaleureux dès mon arrivée et j'ai eu le plaisir de converser avec lui le temps du voyagement. Un vrai plaisir. Merci à toute l'équipe. Votre service a été grandement apprécié, surtout en cette période plus stressante.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles are available for rent at Enterprise Rent-A-Car in Laval?
Enterprise offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Where is Enterprise Rent-A-Car located in Laval, QC?
They are located at 1880 Boulevard Des Laurentides, Laval, QC, H7M 2Y5, Canada.
What are the operating hours of Enterprise Rent-A-Car in Laval?
They are open Monday to Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
What payment methods does Enterprise Rent-A-Car accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car in Laval offer airport pick up services?
Yes, they provide airport pick up as part of their services.
How can I contact Enterprise Rent-A-Car in Laval?
You can contact them by phone at +1 450-667-8773 or visit their Facebook page at https://www.facebook.com/822858187756716.
What nearby car rental agencies are close to Enterprise Rent-A-Car in Laval?
Nearby car rental agencies include Alamo and another Enterprise Rent-A-Car location offering truck rentals.
Are there any convenient nearby gas stations when renting a car at Enterprise in Laval?
Petro-Canada is a nearby gas station where customers can refuel their rental vehicles.
What nearby services can I find around Enterprise Rent-A-Car in Laval while renting a vehicle?
Nearby services include RBC Royal Bank ATM for banking, Boutique O Trois Miracles gift shop, and La Petite Mangue restaurant for dining.
What languages are spoken at Enterprise Rent-A-Car Laval for customer service?
Customer service is provided in English at this location.