Enterprise Rent-A-Car

3.5
216 reviews
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Business Details

205 Greber Blvd., Gatineau, QC
J8T 3R1, Canada
(819) 243-3935
https://www.enterprise.ca/fr/location-voiture/emplacements/canada/qc/gatineau-centre-commercial-les-promenades-c320.html
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About

Car Rental AgencyVan Rental
Need a rental car in Gatineau, QC? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Les Promenades location today.

Location

Enterprise Rent-A-Car
205 Greber Blvd., Gatineau, QC
J8T 3R1, Canada

Hours

Reviews

3.5
216 reviews
5 stars
112
4 stars
23
3 stars
8
2 stars
5
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of excellent and poor customer service experiences, with some staff praised for professionalism while others were criticized for rudeness and lack of support.

Reservation Issues

Multiple customers reported problems with vehicle availability, including reservations not being honored and vehicles not being ready upon arrival.

Billing Concerns

Several reviews highlighted issues with unexpected charges, including deposits and insurance fees, leading to customer dissatisfaction.

Vehicle Condition

Customers expressed concerns about the cleanliness and maintenance of rental vehicles, with reports of dirty cars and mechanical issues.

Staff Professionalism

While some employees received commendations for their helpfulness, others were described as unprofessional and dismissive, impacting overall customer experiences.
  • AB
    Ali Belgacem
    Nov 4, 2025
    5.0
    Propose beaucoup de services
  • MD
    Monique Deschambault
    Oct 22, 2025
    5.0
    Service rapide et efficace.
  • EM
    Emmanuelle Divine Mowawa
    Oct 16, 2025
    1.0
    L'entreprise en général prenne les permis des habitants de l'Ontario (Ottawa). Plusieurs fois j'ai appelé et suis même allé sur place (Greber) ils m'ont dit ils ne le prennent pas. Jai du changé de succursale pour louer l'auto.
  • LB
    Lianne Barnabe
    Oct 15, 2025
    1.0
    If I could give 0 stars, I absolutely would. We received a rental car from Enterprise after an accident with our SUV — it was covered by our insurance. The employee told me I needed to pay a $100 deposit** and asked if I wanted to add $24 of “extra insurance” just in case. He never once mentioned that this amount would be charged daily. To make things worse, my insurance already covers rental vehicles — something Enterprise employees are well aware of. Yet they still went ahead and charged me anyway. Two weeks later, I was shocked to find nearly $500 billed to my credit card. We called several times and were told “Karim” would call us back — he never did. We’re a young family with three kids, and losing $500 like that is not nothing. It’s unacceptable. I’m honestly disappointed by the ack of honesty, empathy, and integrity from this company. Shame on them.
  • SM
    Silvia M.
    Oct 8, 2025
    1.0
    Bad, bad, bad, customer service, the manager himself, Kareem Toure, is arrogant, rude, and does not care about customers at all. I was ridiculed over the phone for no reason when simply looking for information. And of course, if management is rude, all employees will follow.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Gatineau?

Enterprise offers a wide range of vehicles including cars, vans, and luxury cars to suit various needs.

What are the operating hours of Enterprise Rent-A-Car at Les Promenades in Gatineau?

The location is open Monday to Friday from 7:30 AM to 5:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.