Valvoline Instant Oil Change

Reviews

• KM

  Kristen McDaniel

  Nov 1, 2025
  5.0
  I tend to get anxious about car stuff but I always feel better after talking with the crew here. I always have a great conversation and feel well taken care of when I drive away. I’ll be back in a few months.
• EK

  Eric Kline

  Oct 28, 2025
  5.0
  We got in very quickly, the staff was personable, yet professional, and they did the job quickly.
• NN

  Nebbenup

  Oct 27, 2025
  5.0
  Quick and friendly Brady and Elijah were great, the bug man says hello thanks for letting me place the sticker
• JS

  Justyana Sim

  Oct 15, 2025
  5.0
  Always proficient, professional, and reasonably priced.
• BB

  Brennan Bell

  Oct 1, 2025
  1.0
  On October 1st at approximately 8:45 AM, I began my day by taking my son to school. Just three minutes down the road, my vehicle completely shut off while driving, leaving me stranded in a very unsafe situation. Two strangers had to help me push my vehicle into an alleyway. I was barely able to restart it long enough to get back home, but the car continued to shut off multiple times while in motion. Concerned for my safety and my son’s, I took the car to AutoZone, where they tested the battery. The results showed that my battery was still good, but I replaced it anyway to eliminate the possibility. Even after installing a new battery, the same dangerous issue persisted — the car would randomly cut off while I was driving. At this point, I took my vehicle to NTB, who had serviced my car before. They informed me that the battery was fine and that a diagnostic test was needed, at a cost of $158 per hour. Worried about my car’s safety, I agreed. After diagnostic testing, the NTB technicians discovered that my vehicle had severe oil leakage. My car’s system has a fail-safe feature that causes it to shut off when the oil is critically low. At the time, my vehicle only had 1.5 quarts of oil left, when it requires at least 5. This explained the repeated stalling and cutting off. The NTB mechanic explained that the oil leak was the result of Valvoline improperly performing my last oil change in August. He stated that if I had continued driving for even another week, my entire engine would likely have blown, resulting in catastrophic and extremely costly damage. For transparency, I requested a detailed invoice and write-up, which clearly documented their findings. After paying $322.46 for diagnostics and service at NTB, I immediately went to Valvoline to address the issue. I first spoke with Ashlee, the manager, who admitted that Valvoline had not done the oil change correctly and confirmed that, had my engine blown, they would have been responsible. Despite this, she said she would only reimburse the $98 I had paid for the original oil change, refusing to cover the $322.46 I had just spent to diagnose and remedy the problem caused by Valvoline’s negligence. I then asked to speak to the store manager (name not provided to me). His behavior was unprofessional, condescending, and outright rude. Instead of acknowledging the seriousness of the situation, he blamed me for not noticing the oil leak sooner, despite the fact that I only learned of it after NTB’s inspection. He also made an inappropriate remark that refunding me wouldn’t matter because “he couldn’t get the oil or filter back.” This statement was both unhelpful and dismissive. The bottom line is this: • Valvoline’s negligence directly caused a severe oil leak. • My car was left in a dangerous and unsafe condition, shutting off while driving with my child in the car. • I had to spend $322.46 out of pocket to fix their mistake, in addition to the time, stress, and risk involved. • Valvoline acknowledged their fault but refused to make me whole, offering only a $98 refund for the original oil change. Had my engine blown, Valvoline confirmed they would have been responsible. That acknowledgement alone proves liability. Yet they refused to reimburse the actual damages I incurred as a direct result of their poor workmanship. This experience has been both distressing and infuriating, and I cannot recommend this location to anyone. Customers trust Valvoline to maintain their vehicles properly. In my case, they not only failed at the most basic level, but their management also treated me with disrespect and zero accountability when I raised legitimate concerns backed by diagnostic proof. Final Verdict: Valvoline’s improper service endangered me and my child, cost me over $322 in repairs, and resulted in some of the worst customer service I have ever experienced. If you value your safety and your vehicle, I strongly urge you to take your business elsewhere.

Frequently Asked Questions About Valvoline Instant Oil Change