Enterprise Rent-A-Car

Reviews

• SB

  SHREDDER MTB JB BABY

  Aug 17, 2025
  5.0
  Great customer service!
• MB

  Martha Brennan

  Jun 17, 2025
  5.0
  Excellent experience. Car was ready. Staff very customer friendly
• AG

  Angie Gowin

  May 30, 2025
  1.0
  So my experience with enterprise was wondful, until it wasn't. I was getting ready to go on vacation with my son and wanted to rent a car to get to him. They hooked me up good. I mean real good. A 2024 Mazda 3. It was a dream car. A dream ride. Very friendly service for pick up and drop off. A 5 star review for that. The lady advised me to book one for the ride home ASAP as I had mentioned to her that I would be needing one. The location I dropped off at had a recent hail storm so their cars were flying out of there as people were getting their cars repaired.  I took her advice and booked my reservation. As I was responding to an email to confirm,  I noticed it said return location was the same as pick up. That's not what I needed at all. So I called them to see if I could switch that to a one way and the guy proceeded to tell me the drop off location is not accepting cars on that day but he could work it so I could do it the following day. I had to think on that because that was gonna be $100 more and to be honest money's tight for everyone.  So the next day I called back to confirm I would take it because I need to get home. The lady told me she was sorry but the guy I previously talked to had no right to tell me that.  There was no way I could do a one way trip from my picked location to my destination.  So she patched me in with her supervisor. Now this is where they get a negative 5 star. My son and I asked about 5 different locations to do this from and to. All these locations were denied to us with an attitude.  My son was actually calm through all this when asking these places which surprised me because his face was reading something else. In the middle of him asking a certain location the supervisor told him he needed to calm down. Ok. First of all he was not being a Karen so who was she to say calm down to him? Second of all the way she stated it was very unperfessional. The tone she had, she should not be in customer service.  And then when he went to ask about a 6th location the lady hung up. She said she could not help and hung up. No " can I help you with anything else" no " I'm sorry we cannot help you at this time". She was flat out rude as hell. The kicker... my parents were on their way down to get me when they ran into car problems.  They called and the lady they talked to said they had what i needed and was looking for. In a location that we specifically asked about. And also...they can't rent me a car but they can try to sell me one. Yeah. Definitely not recommending them. Definitely not using them again. This has been a huge nightmare.
• JL

  James Lane

  Dec 29, 2019
  4.0
  Very friendly people

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