Fred Beans Mazda of Abington

Reviews

• AR

  Abel Rodriguez

  6 days ago
  5.0
  Bought a Mazda 3 and got it detailed here and wow Norell did an amazing job. Car was like new again.
• FF

  Febin

  Dec 13, 2025
  1.0
  I had to take a day off from work to drive down to this dealership for an appointment I made for my 2024 Mazda CX-50. There is a well-known issue with the Mazda CX-50 seats ripping apart, and I was also experiencing issues with the wireless charger. I made this appointment two weeks in advance. I called the number listed on Google for “Fred Beans Mazda of Abington,” and a woman from the service department answered. I provided her with my vehicle’s VIN and explained both issues. After discussing everything and scheduling the appointment, I specifically asked whether I would have to pay anything since the vehicle is under warranty. She told me they would take a look and let me know if anything came up, and not to worry about it. I also asked about a loaner vehicle since I work about 45 minutes away. She stated that they would check on the day of my appointment and provide one if it was covered under my warranty. On the day of my appointment, I arrived at the dealership and spoke with a guy in his mid 40’s/50’s with glasses at the front desk (I did not catch his name). He told me I could drop off the vehicle and that they would need to inspect it to see if the issues were covered under warranty. I then asked whether I would have to pay anything, and he said he did not know but that I would most likely have to pay a $190 diagnostic fee. I explained that I was told this would be covered under warranty. He responded that it would only be covered if it was Mazda’s fault, and that in order for his team to even look into it, the diagnostic fee was required. I explained that this was not what I was told when I called. He then stated that when you call, it goes to the Fred Beans customer service call center, and that I should have specifically asked to speak with the Abington Fred Beans service center. As a new customer who has never been there before, I had no way of knowing this, and no one informed me. His response was, “Now that you know how everything works from this conversation, you can reschedule the appointment if you want,” which was extremely dismissive and convenient for them. I mentioned that this seat issue is a known problem with the Mazda CX-50, and he said he did not know anything about that and claimed that no vehicles sold from their lot have had this issue. When I asked again about a loaner vehicle, he told me that if I needed one, I should have called the day before because they did not have any available. Again, this was never communicated to me. I was told by the woman on the phone that I could come in on the day of my appointment and receive one if it was covered under warranty. Overall, this experience was confusing, unprofessional, and frustrating. The representative showed no effort to be helpful and seemed more focused on collecting money than assisting a customer. He also lacked basic professionalism and did not know how to properly welcome customers. This was a very disappointing experience at this dealership. I contacted a different dealership afterward, and they were immediately willing to help without charging a diagnostic fee.
• FF

  Fe

  Dec 13, 2025
  1.0
  Where do I start??? This dealership is absolutely ridiculous. I inquired about a few cars asking for the out the door price of what I'd be paying. Sofya literally refused to answer my question and was trying to force me to come in. Thats not the way business is done. If I'm buying a vehicle.. I have the right to know prior all taxes, fees, etc. But, she told me I'd have to come to the showroom for this information. This is the ONLY dealership that I've communicated with that has done this. If its this way at all locations then I would NOT recommend buying anything there.
• RB

  Rudy Barraza

  Dec 13, 2025
  5.0
  I bought a 2024 cx90 at Fred Beans. The staff are polite,nice and will allways try to resolve any problem you have with your vehicle. Recommend anyone buying a car here. My tires were a lil worned i told them about it. Brought it in they changed them. With no hassles.
• JF

  James Feasby

  Dec 8, 2025
  1.0
  Had some good usage out of my PHEV I bought earlier in the summer of 2025. I was never told that I could expect a >50% loss in charge/mileage once the temperature dropped below 60. I am currently only getting about 12-13 miles on a full charge which makes driving it for gas savings pretty useless. I was promoting this car to friends but will now advise them to stay away. Considering its still fall, I am expecting it to get worse🤬. I can’t get data on what to expect either 😩

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