Fred Beans Mazda of Abington

Reviews

• AA

  Acu April Essential Acupuncture

  4 days ago
  5.0
  Special thanks to the service people at Fred Bean Mazda who went out of their way to make sure I did not walk a couple of miles in 17 degree weather just to get my vehicle serviced. Door to door service. SO appreciated. Thanks!
• QL

  Quyen Le

  Jan 17, 2026
  5.0
  I just picked up a new CX-50 Hybrid and had a great experience with John Paulino. He was a total pro, patient, knowledgeable, and made sure the car was perfectly ready before I drove off. Highly recommend asking for him. I also want to give a huge shoutout to Zach Tuck, the General Manager. He made me an offer which was better than anyone else in the area. While the wait time upon arrival and the finance stage were a bit bumpy initially, John and his leadership team addressed my concerns and actually reached out personally afterward to apologize and ensure I was 100% happy with my new Mazda. Highly recommend this team for a smooth vehicle purchase!
• CL

  Chelle Lovnlyfe

  Jan 17, 2026
  5.0
  I spent six months researching Mazda before purchasing my beautiful Mazda CX-9 in October 2025, so I came in knowing exactly what I wanted and what I wasn’t paying for. Anastasia respected my budget, which I truly appreciated. I went in for my first maintenance check. My service advisor, Bill Siemers, was attentive, personable, knowledgeable, and made scheduling my repair incredibly easy. George Williams, the service manager, clearly runs a top-notch team. I was especially impressed by the inspection video sent by the technician explaining completed work and future recommendations—excellent transparency! I am truly ecstatic about my purchase and the professionalism shown throughout. I highly recommend Fred Beans Mazda of Abington. I love it there!
• VC

  Vania Car

  Jan 13, 2026
  5.0
  I had an amazing experience working with John Paulino at Fred Beans Mazda of Abington. He helped me purchase my Mazda CX-5 and got me a great deal. This was my second big car purchase, so I really took my time with the decision, and John was there every step of the way. I’m a younger buyer, and sometimes it can feel like people take advantage of that, but I never once felt that way with John. His energy was great from the start, and you could truly tell he cared about what I wanted. I never felt pressured at any point, which made the entire process comfortable and stress-free. He was honest, patient, answered all my questions, and made sure I fully understood everything before moving forward. I’m extremely happy with my Mazda and grateful for such a positive experience. I highly recommend John to anyone looking for a new or pre-owned vehicle — you’ll be in great hands
• FF

  Febin

  Dec 13, 2025
  1.0
  I had to take a day off from work to drive down to this dealership for an appointment I made for my 2024 Mazda CX-50. There is a well-known issue with the Mazda CX-50 seats ripping apart, and I was also experiencing issues with the wireless charger. I made this appointment two weeks in advance. I called the number listed on Google for “Fred Beans Mazda of Abington,” and a woman from the service department answered. I provided her with my vehicle’s VIN and explained both issues. After discussing everything and scheduling the appointment, I specifically asked whether I would have to pay anything since the vehicle is under warranty. She told me they would take a look and let me know if anything came up, and not to worry about it. I also asked about a loaner vehicle since I work about 45 minutes away. She stated that they would check on the day of my appointment and provide one if it was covered under my warranty. On the day of my appointment, I arrived at the dealership and spoke with a guy in his mid 40’s/50’s with glasses at the front desk (I did not catch his name). He told me I could drop off the vehicle and that they would need to inspect it to see if the issues were covered under warranty. I then asked whether I would have to pay anything, and he said he did not know but that I would most likely have to pay a $190 diagnostic fee. I explained that I was told this would be covered under warranty. He responded that it would only be covered if it was Mazda’s fault, and that in order for his team to even look into it, the diagnostic fee was required. I explained that this was not what I was told when I called. He then stated that when you call, it goes to the Fred Beans customer service call center, and that I should have specifically asked to speak with the Abington Fred Beans service center. As a new customer who has never been there before, I had no way of knowing this, and no one informed me. His response was, “Now that you know how everything works from this conversation, you can reschedule the appointment if you want,” which was extremely dismissive and convenient for them. I mentioned that this seat issue is a known problem with the Mazda CX-50, and he said he did not know anything about that and claimed that no vehicles sold from their lot have had this issue. When I asked again about a loaner vehicle, he told me that if I needed one, I should have called the day before because they did not have any available. Again, this was never communicated to me. I was told by the woman on the phone that I could come in on the day of my appointment and receive one if it was covered under warranty. Overall, this experience was confusing, unprofessional, and frustrating. The representative showed no effort to be helpful and seemed more focused on collecting money than assisting a customer. He also lacked basic professionalism and did not know how to properly welcome customers. This was a very disappointing experience at this dealership. I contacted a different dealership afterward, and they were immediately willing to help without charging a diagnostic fee.

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