Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.4
485 reviews
5 stars
320
4 stars
86
3 stars
44
2 stars
12
1 star
23
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff, particularly managers Tim and Ben, for their helpfulness, knowledge, and willingness to go above and beyond to assist.
Product Availability
Customers noted that the store generally has the parts they need, although some experienced issues with incorrect or unavailable items.
Mixed Experiences
While many reviews were positive, there were notable complaints about poor service from certain employees, leading to frustration for some customers.
Installation Services
Several customers appreciated the free installation services offered for items like batteries and light bulbs, enhancing their overall experience.
Pricing Concerns
Some customers mentioned that prices were higher than competitors, but many felt the quality of service justified the cost.
- CRcindy royceOct 26, 20255.0i had a great experience recently at auto zone. i needed turn signal bulbs, they sold me 2 for a very reasonable price. manager tim installed for me in just a few minutes. he was knowledgeable and very courteous. i will definitely return to auto zone if i need another minor job done. thank you
- DDDeanna DragonOct 23, 20255.0Store manager Tim is incredible to deal with. He goes out of the way to accommodate the customer, you don’t see that nowadays in the industry. He is polite, empathetic and genuine.
- JGjon gowerOct 23, 20255.0This store, is my go to, for all my business, their on the ball attitude, let's me know their hearts are about customer service and right part at the right time
- TTTaraOct 9, 20255.0Tim the store manager was awesome and very helpful we need more people in businesses like this he took the time to find any discounts he can possibly give me as well. Thank you Tim!
- MSMark StettlerSep 29, 20251.0Auto Zone 6463 Wilkes Barre Pa has the the worst Manager in the history of retail. I came to buy a filter today and he and two other associates behind the counter felt the need to ignore me. One of them was previously on the phone (okay). One had been working on a customer that went back to his car. And the Manager (Tim) who was passing back and forth between the two. He did not acknowledge me until I asked him if I could just pay for the filter in my hand. Tim then snapped at me and said "Can't you see I'm training somebody so he can wait on other customers!" , as though I was stupid or something. I decided to just leave without creating any problems. I left the filter on the counter. The customer behind heard this and he left as well. As I was leaving Tim said to me in a snotty tone "Have a nice day". When I got outside the other customer said he was glad I left that he wasn't going to return if that guy was still working there. I felt the same. I felt the need to back in to get his name. When I went back in I collected Tim's name and he then said (in a nasty tone) "It's Tim! Do you want my bosses name, too?" I replied yes to that. He replied, "It's on the door". If, Tim isn't removed from his job, I will take my business to another company in the future. I will try to contact his boss as well as Auto Zone Customer Service and write a review with the Better Business Bureau. Tim is in the wrong business. Talking to customer like there stupid or not important is very bad for business. Anybody reading this please follow me to Advanced Auto. Thanks
Frequently Asked Questions About AutoZone Auto Parts
What are the regular operating hours of AutoZone Auto Parts in Wilkes Barre?
AutoZone Auto Parts in Wilkes Barre is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, AutoZone Auto Parts offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.
What types of products can I find at AutoZone Auto Parts in Wilkes Barre?
You can find auto parts including brake pads, car batteries, car accessories, maintenance items, aftermarket automobile parts, and remanufactured hard parts at AutoZone.
What brands are available at AutoZone Auto Parts?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Where is AutoZone Auto Parts located in Wilkes Barre?
AutoZone Auto Parts is located at 754 Kidder St, Wilkes Barre, PA 18702, USA.
How can I contact AutoZone Auto Parts customer service?
You can contact AutoZone Auto Parts by phone at +1 570-846-6130 or by email at customer.service@autozone.com.
Are there dining options near AutoZone Auto Parts for a meal before or after shopping?
Yes, nearby dining options include IHOP for breakfast and brunch, McDonald's for fast food, Auntie Anne's bakery, Long John Silver's seafood restaurant, Friendly's diner, and Starbucks for coffee and snacks.
Which nearby hotels are convenient for customers visiting AutoZone Auto Parts?
Days Inn is a nearby hotel providing accommodation options conveniently close to AutoZone Auto Parts in Wilkes Barre.
Are there any medical or health services near AutoZone Auto Parts?
Yes, nearby health services include The Knee Center, Columbia Care Wilkes-Barre cannabis dispensary and clinic, Doctors of Optometry at Wyoming Valley Mall, and Wyoming Valley Mall LensCrafters.
What is the website to shop online or find more information about this AutoZone location?
You can visit https://www.autozone.com/locations/pa/wilkes-barre/754-kidder-st.html for online shopping options or more details about the Wilkes Barre AutoZone store.