Reedman-Toll Chevrolet Of Springfield

Reviews

• EC

  Emily Campbell

  3 days ago
  1.0
  I was charged $330 for a battery PLUS $300 for labor. I brought my Chevy Traverse to this dealership for an issue with my key fob. When I dropped off my vehicle, I was told there would be a $230 “look at” fee, which would be applied toward the final bill. Later, the receptionist called to say my battery was bad, but also stated that the battery didn’t confirm why the engine light was on. I was told that if I chose to take my vehicle elsewhere for a battery replacement (which costs around $180 at AutoZone), I would still owe the $230 diagnostic fee. I reluctantly approved the battery replacement so they could properly test whether it was causing the engine light issue. On the second call, I was told the new battery fixed the engine light problem, and that the engine light repair was actually related to a GMC malfunction COVERED under my warranty. The pricing of $630, for something that is typically a quick straightforward service, was never disclosed to me, and felt excessive and unreasonable, especially given the lack of clarity throughout the process. If you’re comfortable paying inflated prices and unclear fees, this may be the place for you. Otherwise, I would strongly recommend getting a second opinion before agreeing to any repairs here.
• SS

  Simba

  Feb 11, 2026
  1.0
  Matt (General Manager) and Susan ( Servuce Manager) are two of the most ignorant people to deal with. This dealership will try to force you to pay for a diagnostic even though you don’t need one. High don’t recommend. BAD CUSTOMER SERVICE
• JG

  John G

  Feb 5, 2026
  5.0
  The woman who helped me set up the service for my vehicle was excellent! She explained everything to me very well and did everything she could to assist me make the correct decisions. She was polite, friendly and extremely helpful. It was a pleasure.
• EL

  Eddie Mitchum (Lee)

  Jan 22, 2026
  5.0
  We are so pleased to hear that your experience with the car was a great one. It is always our aim to provide excellent service and ensure our customers are satisfied. We appreciate you sharing your positive feedback with us. We hope you will consider us again for your future automotive needs. Thank you for choosing us.
• SK

  SHAY Kennedy

  Jan 20, 2026
  5.0
  Needed a replacement key… Sean was very helpful & polite…. The manager of service I believe his name was Mike… however it was a sheer delight receiving exceptional customer satisfaction this day & age , where very few try to be nice Thank you service department!!! Great job