Conicelli Toyota of Springfield

Reviews

• SB

  Shev Bea

  2 days ago
  1.0
  My sales man was Prince. This happened a while back. Went in to get my first ever car. Wanted a Toyota but the one a chose the alarm kept going off and wouldn't stop so I had to pick something else. While I was there looking around he brought me a "as is" car from the back, convenience me to buy it. Me being an inexperienced, a woman and this was my first time buying a car and under the sales person persuasions got the car and within a month the check engine light came on. Found out the car has transmission issues, called and told Prince he said I should get it fix cause there is nothing they can do or come trade it in lol. This place is a SCAM! I've been advising people to take there business elsewhere.
• KS

  Ken Solomon

  5 days ago
  5.0
  Let me just say wow! I was in and out in 3 hrs. I told them my budget and they didn’t try to make me go way over. If you’re looking for a car or truck don’t waste time going anywhere but here. David dodge sorry you’re not my dealer anymore. Ask for Reginal he didn’t waste my time at all.
• MA

  Montasir Abedin

  Jan 4, 2026
  5.0
  One of the best car buying experience. We walked in around 5:30 and walked out by 9:00. Nik was very pleasant and easy to deal with. We walked out with 2026 Toyota Corolla SE for my wife. I forgot the finance lady’s name but she was great as well. Super fast. I’ll definitely return for my next purchase.
• JK

  Jennifer Kennedy

  Dec 31, 2025
  3.0
  I am beyond frustrated with my experience at this dealership. Over the past year, the service paperwork shows that my brakes were supposedly replaced multiple times, yet the records are inaccurate and, frankly, fraudulent. According to their documentation, the rear brakes were changed in February and again in July. However, the February paperwork falsely states that front brakes were replaced, when the actual parts installed were rear brake parts. This discrepancy became obvious when I brought the car in December and was suddenly told that I needed front brakes—meaning I was being charged for brakes for the third time in one year. When I questioned the conflicting paperwork, I was told no manager was available to speak with me. Only after insisting did they agree to contact a manager, yet I was still forced to pay for the brakes again and was told the manager would “get back to me in two days.” To make matters worse, some of the paperwork even suggests that rotors were installed without brake pads, despite a clear note stating that I requested both pads and rotors. That alone raises serious concerns about honesty, safety, and business practices. This is completely unacceptable—especially since I have purchased three vehicles from this dealership. Loyal customers should not be treated this way, nor should anyone be misled through inaccurate or deceptive service records. This was a horrible experience, and I will be escalating this matter to corporate. I strongly caution others to thoroughly review all service paperwork and question everything. I have changed my review from one start to three after speaking with management. In the end, I did appreciate how Matt handled this situation.
• JM

  Joann M

  Dec 26, 2025
  5.0
  We had an excellent experience working with Paul Cincotta at Conicelli Toyota of Springfield. He was incredibly nice, patient, and truly terrific at what he does. Paul took the time to answer all of our questions without ever making us feel rushed or pressured. The entire experience was smooth and stress-free thanks to his service. We would absolutely recommend Paul to anyone looking for a great car-buying experience. Thank you again Paul. I love my new RAV4.

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