Penske Truck Rental

Reviews

• CP

  Cyrus P

  Nov 10, 2025
  1.0
  Before we bought our 26-foot Freightliner box truck from Penske of Reading, PA, we were told that a level 2 service would be performed by Penske within three weeks before pickup. A month later, I received several emails stating that the truck was ready. We made the final payment and scheduled a pickup date before flying to Ohio to pick up this truck. Long story short, I started the truck and heard a lot of strange noises coming from the engine. When I asked the manager, he said, ‘Don’t worry, it will go away. The truck has been sitting for two months.’ So, we drove the truck 14 minutes from the Penske pickup shop. While driving the Freightliner M2, the transmission problem indicator light illuminated on the dashboard. Soon after, all dashboard lights flashed, and the lights turned off and back on intermittently. I was on Highway 256 Westbound, Reynoldsburg, Ohio. Penske is now figuring out how to get it repaired, and I am hundreds of miles away from home. Plus, there are other things going on with the truck. I will keep you posted. If everything goes well, I look forward to increasing the stars! UPDATE: VIN # 3ALACWFC1LDLN5887: Storm Hill has now been assigned to oversee this case. By November 11, 2025, the vehicle exhibited two check engine lights, a misaligned steering wheel producing noises during turns, and a passenger-side door that could not be opened with the same key used for the driver's side door. I do not reside in Ohio; I am based in Delaware. I traveled to collect a vehicle that was expected to be in good working condition. I purchased a dependable vehicle from a reputable company. My journey involved traveling from Philadelphia to Columbus, Ohio, and then taking a ride to Gahanna, Ohio, to collect this truck. It has now been two days, and I am still awaiting repairs. This situation is causing considerable financial difficulties. I am currently at Fyda Freightliner Columbus, Inc. The vehicle has been there for repair since November 11, 2025, addressing issues such as two check engine lights, a misaligned steering wheel, an ABS warning light, a gear indicator on the dashboard, and a passenger door lock that cannot be operated with the key. After numerous delays, communication challenges, emails, phone calls, and promises, I was informed by Storm from Penske on November 14, 2025, that Cody from Fyda Freightliner Columbus, Inc. had completed the repairs. I arrived to pick up the vehicle on November 15, 2025, at 6:00am, signed the release paperwork, and was assisted by a staff member who drove the vehicle to the parking lot for me to retrieve. The engine was running when I entered the vehicle; however, upon inspection of the dashboard, I observed a persistently illuminated amber check engine light. I returned inside to inform the staff member who had provided the documents, and she stated she would return the truck for re-diagnosis. It is important to note that Penske had already declined to repair the passenger door lock and the misaligned steering wheel. This experience has caused significant psychological and physical distress. I am eager to return home to my family as soon as possible. This is Monday morning, November 17th. I have been waiting for a truck that I purchased and was scheduled for pickup since November 10th. Unfortunately, the truck is defective, and Penske sold it to me under the impression that it was a Level 2 vehicle. Essentially, this appears to be deceptive conduct. I am currently monitoring to determine whether my business may be subjected to further issues related to repairs. Business owners are encouraged to review this message and take note of its contents.
• MM

  Mike Moyer

  Aug 26, 2025
  5.0
  Great service and a nice clean trucks!
• LA

  Larry Adam

  Aug 11, 2025
  5.0
  Very friendly staff and reliable trucks. Highly recommended.
• DD

  Dawn D'Andrea-Duval

  Aug 6, 2025
  1.0
  Someone who rented a vehicle from them hit my husbands car, three months ago, and they are so unresponsive. Never return phone calls or emails. Still waiting to hear from someone so the vehicle can be repaired. Seems like a money grab to sell the insurance because they don't seem to want to pay out when there is a claim. Filing suit against them. That is the only option.
• ME

  Martin Espinal

  Jul 1, 2025
  4.0
  All your trucking needs fulfilled ok 🙏💯

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