Jiffy Lube Oil Change

Reviews

• MH

  Mya Herder

  6 days ago
  5.0
  Fast and efficient as well as affordable
• KH

  K. Hviezda

  Apr 24, 2026
  5.0
  Spectacular service, thank you!
• BB

  Brandi

  Apr 23, 2026
  5.0
  Shipped in for a quick oil change and was not disappointed! Quick and efficient and let me know everything looked good. Think I found my new shop
• DM

  Darlene McGarrity

  Apr 14, 2026
  5.0
  I went here on a Monday afternoon and was in an out quickly! Changed oil, filled fluids - didn’t even have to get out of my car. Very professional team!!
• VG

  Vania Gulston

  Mar 22, 2026
  1.0
  On March 14th, I requested service at the Jiffy Lube site located at 143 S West End Blvd, Quakertown, PA 1895 to address an illuminated check engine light. I thought that my spark plugs needed to be changed based on previous evaluations by mechanics at this same Jiffy Lube and mechanics at another auto repair shop in Philadelphia. The manager of this Jiffy Lube shop worked on my car for approximately 45 minutes, but I was charged for 2.5 hours of work. When my car was returned to me, the check engine light was still on. No mechanic said anything to me about the fact that the check engine light was still on before delivering my car back to me. Before driving off, I noticed that the check engine light was still on. So, I returned back to the shop and informed the shop employees that the light was still on. The manager and another mechanic brought the code machine back out, supposedly hooked it back up to the car, and did some fiddling underneath the car’s dashboard. I was told that the codes were cleared--although I did not see clearly that this was indeed indicated on the code machine--and the manager told me that either the check engine light will disappear eventually after I drive it around or that there was a problem with my sensor. After driving my car around for a few days, the check engine light had still not turned off. On Saturday, March 21st I returned to this Jiffy Lube store. One mechanic told me that they would be willing to “replace the spark plugs that had been [supposedly] put into my vehicle” by the manager on March 14th at no cost to me because they might be faulty. I agreed for that work to be performed. At least one mechanic began working on my car at 2:00 pm. By 3:30pm, two mechanics had been working on the vehicle, and I was requested by one of them to turn my car on. He told me that my check engine light should disappear because all 6 of the previous spark plugs had been replaced. He also did a check of the engine for codes with the hand-held code machine. The misfiring code continued to come on, however, and the check engine light was still illuminated. I was told by one of the mechanics that the 6 spark plugs that were removed were definitely old. I asked him to give me the spark plugs that he had removed. He gave them to me. He showed me the spark plug that had been removed from the 6th cylinder--which was the one that was showing the misfiring on the code machine. He said something to the effect that that particular spark plug was clearly damaged and corroded. He told me that all 6 spark plugs had all been changed out. I asked, “How old do you think the spark plugs are?” I do not remember his exact response, but based on his response, I do not believe the spark plugs that were removed that day were installed on March 14th, when the manager worked on my vehicle; but had been in my vehicle for quite some time before. I do not believe that my spark plugs were ever changed out during my visit to Jiffy Lube on March 14th based on the condition that I saw of the spark plugs that were removed from my vehicle during my visit to the shop on March 21st. I still have the spark plugs that were returned to me by the mechanics on March 21st. One of the mechanics stated clearly to me that the spark plugs he was giving to me were removed that afternoon from my vehicle. The idea that I spent almost $600 on March 14th to have 6 spark plugs replaced with new ones, but never had them replaced is upsetting. Also upsetting is the fact that I was charged for 2.5 hours of labor by the manager on March 14th, when no more than 45 minutes was spent working on my car and the work requested was not done. This is unethical. I plan to file a consumer complaint with the Better Business Bureau and the State Attorney General’s Office about this matter. I hope you will ensure that this does not happen to another consumer.

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