Monro Auto Service and Tire Centers

Reviews

• SB

  Sean Bienert

  Feb 28, 2026
  1.0
  I called to schedule an appointment to have my rear brakes redone and to have my car inspected. It's the last day of the month, so I knew it would be difficult to have anyone work on it that quickly. Imagine my joy when the scheduler told me over the phone that they could finish the car today, and that it would be fine. It felt too good to be true, so I repeatedly asked if they were certain about the car being ready. I was assured that it would be. After I put the car in the shop, I got a call later, saying that the earliest that the car would be ready is Monday. I will now be missing out on a trip that my wife and I planned for tomorrow, as well as having to pay for Uber/Lyft rides to work on Monday, as the car will still not be ready. I asked the guy at the shop who had called me about the delay if Munro would reimburse me anything for having made a guarantee that was so clearly wrong. He actually flat out told me that the schedulers will "say anything they can to get you into the shop." Wow. When asked if I might be able to get anything back, he gave me the corporate number (I called and left a message) but cautioned me that "they're not going to give anything to you." So, I suppose the biggest question here is: if they're going to lie to you to get your money and then not give you anything back, is there essentially anything that makes this place not a scam? I don't blame the technicians or the people at the shop, but this is a corporate practice that is clearly designed to prey on people who have no recourse. I will be filing a complaint with the FTC and the BBB. EDIT: UPDATE: They refunded me money for an Uber I shouldn't have even had to take but offered nothing for all the time that I had to waste getting the refund. And missing the trip with my wife? Forget about it. They said we "can't" do anything for me. Really? Can't? Not only that, the entire thing was put together as an "investigation" and based on the company's already shady practices, I wasn't confident that I was going to get that back, so I spent an hour on the metro in the afternoon, rather than taking a second Uber for which I might not get a refund. I called the number that was listed here and had to jump through a bunch of other hoops. Hoop #1 - The number listed won't get you where you want to go with just "option 2." Hoop #2 - Rather than refunding the money to my card, which would have probably been easy all around, they opted to put me on hold when I was filing the complaint, and then made me call back to check on the complaint (like, if you're going to refund me the money, why do I need to call about it?) Or, like I said, just refund the money to the card? Hoop #3 - They're having the money sent, via check, from Texas on Monday. All of this is to say, if you're going to get anything back from this company that is clearly in the wrong, be sure that you even want to do business with them in the first place. Lastly, don't buy any hokey absurdity they post on here afterwards of, "We're looking into it." Or, "Thank you so much for your valid concerns!" Or, "This won't happen to any other customers." It's all a bunch of lies, and the person writing the responses to the reviews on here ought to be ashamed of themselves. I'll change this review when they actually show me that they care about a customer. I've already filed a complaint with the FTC and will go out of my way to tell people not to go here for anything.
• AC

  Amber Cain

  Feb 23, 2026
  5.0
  Staff is absolutely amazing here!
• KL

  Kristina Lyssé

  Jan 21, 2026
  5.0
  Fast service from friendly and helpful staff. I will continue to use this place.
• BZ

  Ben Zimmerman

  Jan 7, 2026
  5.0
  We were in Pittsburgh for a family trip. On the way home we blew a tire. The guys at Monro got us worked in asap, replaced the tire and got us on our way. They were friendly and courteous and provided great service in an emergency situation!
• AY

  Ashley Yost

  Jan 5, 2026
  5.0
  They were very nice and got me in same day! Physically showed me what was goin on with my vehicle and what needed done. Prices were very affordable! I recommend them to any and every1!!!

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