City Collision - Penn

Reviews

• CO

  Cecilia Obermeier

  Feb 18, 2026
  1.0
  I took my car for a damaged side view mirror case. I was originally told it would take 2 days. Admittedly, I thought this was a fast turnaround, but went with what the worker said. Last night I received a message that my car would not be ready for another week, and the cost estimate was $989.28. Mind you, this is JUST the case of the mirror. It is still fully functional, glass intact. I know that the case would have to be painted, buuuuutttttt..... When I spoke to another worker this morning, she told me that the time estimate had changed because they had to order the part, paint it, calibrate it, ensure fit, and something else. I told her it was the driver's side mirror case, the electric components were intact, I don't understand what has to be fit and calibrated. She asked if I wanted to speak with the estimator and told me one would call me back. A half hour later, I decided that this whole thing didn't feel right. I called her back to let her know I was cancelling the work and would be by to pick up my car on my lunch break. She apologized and told me the reason for the delay was that they had to find a new supplier as the case was out of stock with their usual supplier and they were working on finding a new supplier. She said they could probably have it done in just a few days. I reiterated that I was going to pick my car up at lunch. I then received a call that they found the part and could have my car done by tomorrow or Friday. I told her I was not interested. Then a man called me and told me they located the part, it was coming today, my car would be done tomorrow. I told him the whole thing is sketchy and gave a brief rundown of the experience. The guy asked if I wanted him to send the part to paint. I told him no, I was picking up my car. He asked if I was sure because he could send the part to be painted or should he cancel it, I firmly told him to cancel it. The man then spoke to me in the whiny indignant tone often used by my 6 year old when she's mad at her sister. He even managed a little condescendence in there. He told me that the estimate was originally given before they knew it was out of stock, the estimate changed because it wasn't in stock, and now they found it so they could do the work tomorrow. I told him it was sketchy that it's only when I complained that all of a sudden the part showed up--I didn't even bring up the absurd cost at any point. He began reiterating poorly, so I told him, "Quit justifying, apologize, and move on." He said, "I don't see what I need to--" I hung up. I got to the shop within 15 minutes, and said my name and that I was there for my car. The woman at the desk went back to an office (I assume the guy's) with a pink sticky note and after a few seconds, I heard him say "I already talked to her on the phone. Just give her the keys." There was a very nice gentleman who actually moved my car around the others so I could pull out easily. That guy deserves a raise. Tl;dr: tried to charge $989 for the case of my side mirror, changed estimated time from 2 days to 10 days to 2 more days to tomorrow, whatever manager or estimator works there is incapable of knowing when to take the L and stop trying to assert his correctness.
• TS

  Tania Slayy

  Dec 18, 2025
  1.0
  There never ready on time they never call update you. I literally called them today to see if my car was done this day. They said it was gonna be done. They already moved it back two days and the lady said it’s gonna be next week or after Christmas. They have my car since November 21. Please stop taking your car to these unprofessional places please spend your money or someone could at least pick up the phone and tell you days in advance that they knew that your parts wasn’t in yet before wasting your time texting you that your car will be ready at a date and then wanna turn around and say we can’t guarantee a day then stop giving me an estimate time.
• LL

  La

  Dec 12, 2025
  1.0
  I’m very disappointed with my experience. I do not recommend being serviced here. My vehicle was kept for a month and I was told repairs were being worked on. I paid for the service, but the issue was not fixed. When I brought the car back, they told me additional damages that still are needed. I was told they could not complete the additional repairs l but told me they would fix any additional damage when I can a month ago. During this time, I relied on a rental covered by my insurance, but due to the long delay, that coverage has now been exhausted. I now have to take my vehicle elsewhere, which has caused added inconvenience and expense. I expected clearer communication and a completed repair before being over charged for labor.
• RR

  Rick

  Oct 8, 2025
  5.0
  Very timely and communicative. Recommend very highly also they coordinated well with our insurance company and enterprise Rent-A-Car.
• FN

  Frank Novak

  Oct 3, 2025
  2.0
  Long time to get a response. Foing on 2 weeks they have had my car with no answers

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