Business Details
About
Auto Body Shop
At City Collision Inc II, we like to keep things moving. That is why we focus on providing the highest quality repair services and products available.
We work with insurance companies from beginning to end to make sure your vehicle is safely back on the road and restored to its pre-accident condition. City Collision's top priority is repairing your car right in order to keep both you and your family safe.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
274 reviews
5 stars
248
4 stars
6
3 stars0
2 stars4
1 star
16
What are people saying?
AI-generated from recent customer reviews
Communication
Customers frequently reported poor communication regarding repair timelines and updates, leading to frustration and confusion.
Quality of Work
While some customers praised the quality of repairs, others noted significant issues with workmanship, including additional damage and incomplete repairs.
Customer Service
The staff received mixed reviews; some customers highlighted friendly and professional service, while others experienced unprofessional behavior and poor handling of inquiries.
Timeliness
Many reviews indicated delays in repair completion, with several customers expressing dissatisfaction over extended wait times and lack of timely updates.
- TSTania SlayyDec 18, 20251.0There never ready on time they never call update you. I literally called them today to see if my car was done this day. They said it was gonna be done. They already moved it back two days and the lady said it’s gonna be next week or after Christmas. They have my car since November 21. Please stop taking your car to these unprofessional places please spend your money or someone could at least pick up the phone and tell you days in advance that they knew that your parts wasn’t in yet before wasting your time texting you that your car will be ready at a date and then wanna turn around and say we can’t guarantee a day then stop giving me an estimate time.
- LLLaDec 12, 20251.0I’m very disappointed with my experience. I do not recommend being serviced here. My vehicle was kept for a month and I was told repairs were being worked on. I paid for the service, but the issue was not fixed. When I brought the car back, they told me additional damages that still are needed. I was told they could not complete the additional repairs l but told me they would fix any additional damage when I can a month ago. During this time, I relied on a rental covered by my insurance, but due to the long delay, that coverage has now been exhausted. I now have to take my vehicle elsewhere, which has caused added inconvenience and expense. I expected clearer communication and a completed repair before being over charged for labor.
- RRRickOct 8, 20255.0Very timely and communicative. Recommend very highly also they coordinated well with our insurance company and enterprise Rent-A-Car.
- FNFrank NovakOct 3, 20252.0Long time to get a response. Foing on 2 weeks they have had my car with no answers
- AAAlexSep 5, 20251.0A client of mine is going on 3 months of not having the windshield replaced of what should've been done the first time around. Client has continued to try and schedule the appointment, no one responds or even answers the phone anymore. I've tried to intervene and have also been given the runaround multiple times. The insurance company has already paid for the work to be done, and they have failed to complete it.
Frequently Asked Questions About City Collision - Penn
What types of auto repair services does City Collision - Penn offer?
City Collision - Penn offers collision repair, diagnostics and calibrations, estimate and claim guidance, frame/unibody repair, non-collision damage repair, paint services, and paintless dent repair.
What are the operating hours of City Collision - Penn?
City Collision - Penn is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does City Collision - Penn accept credit and mobile payments?
Yes, they accept American Express, Discover, Mastercard, Visa, as well as mobile payments like Apple Pay, Android Pay, and Samsung Pay, in addition to cash.
Is City Collision - Penn wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance, parking, and restroom to accommodate customers with disabilities.
Where is City Collision - Penn located?
City Collision - Penn is located at 2950 Penn Ave, Pittsburgh, PA 15201-1519, United States.
Does City Collision - Penn provide onsite parking?
Yes, onsite parking is available at City Collision - Penn for customer convenience.
Can City Collision - Penn help with insurance claims?
Yes, they work with insurance companies from start to finish to ensure your vehicle is safely repaired and restored to its pre-accident condition.
Are there any nearby auto repair or detailing shops close to City Collision - Penn?
Yes, Penn Ave Detailing and German Motor Werks are nearby auto body and repair shops that customers might consider for additional services.
What nearby places of interest can I visit before or after my appointment at City Collision - Penn?
You might enjoy visiting Pittsburgh Ballet Theatre for arts and entertainment or stop by Bayardstown Social Club if you're interested in a local beer garden experience.
Are there any convenient nearby services or amenities around City Collision - Penn?
Yes, nearby services include Salem's Halal Market and Salem's Market and Grill for dining options, as well as U-Haul Moving & Storage for truck rentals.