Alamo Rent A Car

Reviews

• DD

  Don Drogowski

  2 days ago
  5.0
  Happy to say that the service at the rental counter by Sue was excellent. I was on my way quickly and efficiently for an early lunch appointment!
• LF

  Lee Fisher

  4 days ago
  5.0
  Staff was very responsive to my needs. Seamless transaction with professional service
• KS

  Kristopher Schmidt

  4 days ago
  1.0
  I will not be renting through Enterprise Holdings again. My experience with their toll processing policy was extremely disappointing and inflexible. During my rental, a toll was apparently missed by my IPASS transponder. However, I provided proof that I used my own transponder. I owed the toll, but despite submitting this documentation, the company refused to waive the additional administrative fee and repeatedly stated that the charge was “non-negotiable.” BUDGET has always honored this anomaly by waiving the extra fee and charging just for the toll. Good customer service requires common sense and a willingness to review legitimate evidence. In this case, the documentation was provided, and yet the company still chose to enforce a rigid policy rather than resolve a very simple issue. The amount of the fee isn’t the issue—the unwillingness to work with a customer when proof is provided is. Because of this experience, I will be choosing other rental companies in the future. Policies should support customers, not punish them when they have clearly done the right thing.
• CK

  Corey Kelly

  6 days ago
  1.0
  Since you can't be contacted via phone, and customer service won't put me through- here it goes! I am writing to formally raise a complaint regarding my recent rental experience. When I checked in and verified with Matthew- I was assured I would receive the car I booked. Upon arrival, the vehicle I originally booked, BMW X& or Range Rover (7 Passengers) was not available. As a result, I was forced to accept a downgrade (BMW x5)  from the class of vehicle I had reserved. This was already an inconvenience; however, the issues continued once I received the replacement vehicle.The vehicle provided was a hybrid, and the battery was dead when I attempted to use it. This caused additional delays and inconvenience during my trip. Furthermore, the condition of the vehicle was unacceptable. The car was visibly dirty both inside and outside, which does not meet reasonable cleanliness standards for a rental vehicle.Overall, the experience did not reflect the service or vehicle quality that was represented at the time of booking. It's extremely embarrassing that I can't pick up clients due to the vehicle size. Your staff encouraged his dumb dirty hybrid, with a dead battery. I am requesting that this situation be reviewed and that an appropriate resolution be provided. If this matter cannot be resolved satisfactorily, I will have no choice but to dispute the charge with my credit card company, and will provide them all of the details to ensure a full refund. Clean your cars, have them ready, and clean up the customer service experience. Please let me know how you intend to address this issue, and figure out the compensation I'm owed. I overpaid for a downgraded vehicle, had to clean it myself, and more. A total waste of my time as I dont work for the rental company.
• PH

  PNW Hiker

  Feb 10, 2026
  5.0
  Seamless process. Person who checked the car in at 5:00 a.m. was super helpful and nice--particularly given it was -6F in the parking garage!