The Imperial Agency

Reviews

• RE

  Rodolfo Espinoza

  Dec 2, 2025
  5.0
  Loved this place, specially Janet is the best ,super professional and friendly- she knows what she is doing perfectly. Come to the office and ask for her.
• JC

  justin cobbs

  Nov 18, 2025
  5.0
  Wow. I want to give a huge shout out to Janis Bailey. I went to turn my tags in because my registration was suspended. Come to find out she told me that my registration was never suspended and I still had insurance on my vehicle. She showed me proof that I still had insurance on my vehicle and I didn’t have to do that three month suspension. She cleared everything off and I was back on the road. I highly recommend going to Imperial Agency because they’ll explain everything you need to know and will help you take the next steps on what to be done. I also recommend going to Janis Bailey because she is a big help and she’ll give you correct information and you’ll be back driving like me. This taught me a lesson to always make sure you’re stuff on your vehicle is up to date and I thank God for Janis Bailey.
• RA

  Raafat Alhayek

  Nov 3, 2025
  5.0
  Huge shoutout to Janet Prado at The Imperial Agency! Super professional and kind — she helped me get my license back fast with zero stress. Great vibes, quick service, and I’m definitely coming back to this place for anything I need in the future
• JT

  Just Tired

  Sep 5, 2025
  1.0
  I used to go to this Penndot years ago when it was seperate from the auto tags place. I recently went to try and renew my ID and was told it would cost me $73.50 . I left and just ordered it online. I’d rather wait 15 days then pay almost double .
• SC

  Scott Chiba

  Aug 28, 2025
  1.0
  ***I went to the Bala Cynwood location, not this one. But given it’s the same company I assume this place has similar issues so posting my review from the other location*** — Literally go anywhere else - this place is terrible. Their staff’s rudeness is only trumped by their incompetence. Had so many issues so will only write a few: 1. In total it took almost 6 months to get my plate (antique plate and then a vanity antique plate). PennDOT does take a while on these but about half that waiting was because of general incompetence on the agency staff. 2. When my first plate arrived they called the wrong number to let me know it was ready (they had called me a few weeks earlier because of another screw up on their part so they had my correct number - just dialed it wrong the second time). I called them 2-weeks after my plate had been sitting there and they said it was “still processing at penndot”. Reached out to my local congress person 2-weeks after that to see if they could contact PennDOT directly and they did and PennDOT said they shipped the plate out the month prior. Called the agency again and they said “yes it’s here - we called you a month ago to let you know” but again they called the wrong number. So they both called the wrong number AND didn’t tell me the plate was ready when I called them. Additionally every time I called and asked for an update they said “we’ll call you when it’s ready” and acted very annoyed. If I didn’t keep calling in I’d probably still be waiting for my plate. 3. PennDOT made some mistake when processing my vanity plate and had to redo it - again had to call the agency to have them call PennDOT to see what was going on - if I hadn’t I probably would never have gotten the plate. They had to resubmit the paperwork but at this point PennDOT had increased their rates so i had to pay more on top of this. 4. Generally they just don’t know what they are doing, are actively working to get things done with the government agencies they work with, and overall just act annoyed when you try and get more information from them. One mistake here and there is annoying but not the end of the world - this was different - this was systemic incompetence that is not worth the headache or risk.

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