Skip the counter when you rent a car with National in Philadelphia. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Philadelphia today!
Feedback on customer service is mixed; while many praised the friendly and helpful staff, some reported rude or unhelpful interactions.
Car Condition
Several customers noted issues with car cleanliness and maintenance, including receiving vehicles that were not fully cleaned or had unpleasant odors.
Rental Process
The rental process is generally described as quick and efficient, with many customers appreciating the ease of pick-up and drop-off.
Location Convenience
The location at 30th Street Station is frequently mentioned as convenient, though some customers found the parking area challenging.
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Francesca
3 days ago
5.0
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
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Madison Marker
Dec 9, 2025
1.0
No temp paper ID accepted. Not that that was the problem but there was a customer service agent that didn't like his job named Evan. Claimed to be the manager. Very rude stand off ish. Again not that the paper ID was an issue for me but the attitude and aggression makes it seem like this guy doesn't want a job in customer service prolly couldn't get another one somewhere else. Classic hate their life scenario.
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Laura N
Nov 4, 2025
5.0
Always easy to pick up and return. The people who work here are friendly and professional. The cars are in great condition and the process of renting is seamless.
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Kourtney Graham
Sep 30, 2025
5.0
I will always choose National when renting a vehicle. Their service is top tier.
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Brett Bochicchio
Jun 19, 2020
5.0
The staff at National at 30th street station in Philadelphia make the rental car experience very easy. They are nice, helpful, and quick. I drop off my car and walk away. I do not worry about gas or dents. They are always honest. I rent a car from them at least once a month, sometimes more. There is a different rental car company a 10 minute walk from my house that I've tried, but disliked the experience, so now I exclusively use National. I'd much rather take the subway to and from this location for the ease and worry free experience.