Enterprise Rent-A-Car

4.4
197 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

6801 Germantown Ave, Philadelphia, PA
19119, United States
(215) 951-6923
https://www.enterprise.com/en/car-rental/locations/us/pa/philadelphia-mount-airy-17cv.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Philadelphia, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Mount Airy location today.

Location

Enterprise Rent-A-Car
6801 Germantown Ave, Philadelphia, PA
19119, United States

Hours

Reviews

4.4
197 reviews
5 stars
141
4 stars
18
3 stars
17
2 stars
8
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the staff for being friendly and efficient, others reported unprofessional behavior and poor handling of issues.

Pricing Issues

Several customers expressed dissatisfaction with pricing, citing unexpected charges and high holiday rates.

Cleanliness and Vehicle Condition

There were complaints about the cleanliness of vehicles, with some customers receiving cars that were dirty or had issues.

Staffing Concerns

Multiple reviews highlighted understaffing at locations, leading to slow service and long wait times.

Positive Experiences

Despite some negative feedback, many customers reported positive experiences, particularly with specific staff members who provided excellent service.
  • GH
    gregory hall
    Dec 4, 2025
    2.0
    Enterprise used to be very good but not anymore. They’ve joined a list of long businesses that scam their customers. Rented a car to go see my family during Thanksgiving and the prices were jacked up. When did this start happening ? Told me it was because it was holiday time. Extended the rental and the jacked up prices were attached to the extended days. They decided to take an even $20 off. Going home to do the math to see how much these extra holiday rates actually were. From now on I’ll take the airplane.$1200 to rent a 22k vehicle for 8 days . Never again. Update ; before getting home i immediately noticed i was charged 33.99 daily for the damage waiver . The website clearly stated 28.99 . Branch guy that overcharged me sent me to 1-800 customer service. Customer service agent was rude and lamely hung up. Someone eventually called back to refund the overcharge. Why’d it happen in the first place? Scammers
  • DJ
    Darlene Jackson
    Nov 29, 2025
    5.0
    I have been renting from Enterprise Rental for 20 plus years. Excellent service, Affordable, friendly, and Dependable. We had the best Thanksgiving. Thanks Enterprise.🌺
  • PS
    Paul Blantch Sr
    Nov 25, 2025
    5.0
    💯% Satisfied 😊.
  • RC
    renee coleman
    Nov 19, 2025
    5.0
    Excellent and courteous service
  • MM
    Morgan Morris
    Nov 18, 2025
    5.0
    So far my experience has been great. They picked me up from the shop. Careful smooth drive! It was busy at the location (ofc we are in the wonderful city of phila) but the woman here got me out safely in my rental car. Will update!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Philadelphia?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars to suit your rental needs.

What are the operating hours of the Enterprise Rent-A-Car location in Mount Airy?

The Mount Airy location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.