Enterprise Rent-A-Car

4.4
677 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1236-40 Washington Ave, Philadelphia, PA
19147, United States
(215) 389-8900
https://www.enterprise.com/en/car-rental/locations/us/pa/philadelphia-washington-ave-1791.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Philadelphia, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Washington Avenue location today.

Location

Enterprise Rent-A-Car
1236-40 Washington Ave, Philadelphia, PA
19147, United States

Hours

Reviews

4.4
677 reviews
5 stars
499
4 stars
84
3 stars
25
2 stars
20
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, accommodating, and professional, contributing to a positive rental experience.

Efficiency

Many customers noted the quick and seamless process for both pickup and drop-off, with minimal wait times reported.

Vehicle Condition

Most reviews highlight that the cars are clean and well-maintained, although there were some complaints about specific vehicles having issues.

Pricing Concerns

Several customers expressed dissatisfaction with unexpected charges and upselling practices, indicating a need for clearer communication regarding costs.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about individual staff behavior and issues with vehicle availability.
  • AA
    Andrés Arias
    3 days ago
    5.0
    The Washington Ave team is amazing! The reservation process is smooth and efficient, with no delays at any point. Everything is clearly communicated upfront, and the tablet checkout makes the experience even more convenient. Special kudos to Dena, the branch rental manager, for running this location at a top-notch level.
  • AB
    Angela Basolis
    Dec 16, 2025
    5.0
    I have rented from here a few times and they are always so nice and accommodating with requests, especially Tom & Sally.
  • KO
    Kayla O'Donnell
    Dec 12, 2025
    5.0
    The staff here gets 5 stars. They came to pick up the car after my surgery and Tom even helped my elderly mother with getting groceries inside after she fell. 🫶😇
  • KB
    kathleen belfino
    Nov 24, 2025
    5.0
    Staff is great and helpful and truly tries to please the customer!
  • JG
    J. L. Gutierrez
    Nov 15, 2025
    5.0
    Great customer service, clear information, a fast rental process, and a variety of options and prices, along with a modern car fleet, make for a great rental experience. Agents are always willing to help. Very good experience.
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car provide at the Washington Avenue location?

Enterprise Rent-A-Car offers a wide range of vehicle rentals including cars, vans, luxury cars, and provides airport pick up services at the Washington Avenue location in Philadelphia.

What are the business hours for Enterprise Rent-A-Car on weekdays?

Enterprise Rent-A-Car is open from 7:30 AM to 6:00 PM Monday through Friday at the Washington Avenue location.