Enterprise Rent-A-Car

Reviews

• LU

  linda uchniat

  5 days ago
  1.0
  Reserved a truck in advance because I needed a truck and then, the ole bait and switch to a mini van. I am not sure what the price differential is but several phone calls to multiple places with no results or call backs. Once I had the vehicle enterprise didn't care. I was led to believe that they would make it correct. No results. Next time I will walk away from the counter.
• KP

  Karl Prinz

  5 days ago
  1.0
  Picked car up at airport. Representative walked me to car, handed me the keys and walked away. Never did a walk around inspection. Never showed me how to adjust seats. Car reeked of pot smoke so bad I opened the trunk to see if there were drugs in there! Returned Car to different location. That Representative didn't care about the pot smoke. Worst experience ever!
• GM

  Georgia Myers

  Nov 14, 2025
  2.0
  First let me say, personnel I encountered were outstanding. Courteous and helpful as always. Now for the vehicle….there were 3 parties looking for a car in ne row. There were maybe 7 to 8 cars. I chose a Nissan Rogue and it was a very basic model. NO FRILLS. Disappointing. Windows were filthy on the inside as the outside, needed to be vacuumed and car had an odor as well. Overall a let down performance from Enterprise that is usually top notch….. Not sure if I would use them in the future….
• MJ

  Mark Janz

  Nov 11, 2025
  1.0
  Called in to get a rental to pick up in one location and drop off in another. I clearly explained what was needed. Turned out they set up the reservation as a round trip return at the same location. The location at the airport couldn't help me. Said I had to call the 800 number. Called the 800 number and got the one way rental but they said the destination location didn't have Sunday drop off, nor a key drop box, and I would have to return the car before they closed at 5 on Saturday. That Saturday I called to verify the drop off address and was told they closed at 1. Not 5. In less than an hour. Grabbed a family member and drove over quick to drop off the car before they closed. When I got there I was told they had a key drop and I could drop the car off on Sunday. What a disorganized mess. Not the kind of service I've come to expect from Enterprise. Very frustrating.
• JJ

  JCW

  Nov 7, 2025
  5.0
  Rented a Jeep Wagoneer for 10 days for wedding event, as we needed a big vehicle for transporting wedding supplies and 'the bride'. I arrived at their PHL airport location after an early Sun AM flight & was greeted pleasantly, referred quickly to the attendant who helped me choose from a selection of the bigger SUVs that I had requested. Everyone one of their team was dressed and easily identified as an ENT employee. They were friendly & super helpful. Although my vehicle was not filled with gas at the start of the rental, they acknowledged it said I therefore did not have to return with a full tank, even though I did (and they refunded for that difference). Upon return, again employees greeted me quickly, I got right on their airport shuttle - it was all seamless. I WILL rent with Enterprise again!

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