Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone W Duncannon Ave in Philadelphia, PA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Philadelphia, PA or call us at (215) 329-9101.
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were reported as rude and unprofessional.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with finding the right parts, although there were complaints about some employees lacking expertise.
Management Issues
There are concerns regarding management, with reports of poor attitudes from some managers and inconsistent service experiences.
Product Availability
Customers frequently mentioned issues with product availability, including receiving incorrect parts and not having items in stock.
Positive Experiences
Despite negative feedback, many customers shared positive experiences, particularly with specific employees who went above and beyond to assist.
BR
Brailyn Rdgz
Jan 13, 2026
5.0
i had an issue with ma car and the only worker who stepped up to help me out to find what i needed was an employee named eric im not sure if i spelled it right but hes a great read shirt he also helped me install the part
SS
Sara Spaid-Thomas
Jan 3, 2026
1.0
The employees at the AutoZone including the manager are some of the rudest people ever. They had an attitude with my daughter that was totally uncalled for especially when she was being friendly with them. The manager stepped in because the employee told him that my daughter said he should smile it could make your day a little brighter. The manager came with the same attitude and since this was the 2nd time she went to this particular AutoZone and experienced the same rudeness we will not be returning. I think that if you come to work with an attitude or if you have something negative going on in your life that working with the public should not be your job.
JF
Jochelle Fernandez
Dec 15, 2025
5.0
They got the best customer service at this store especially the red shirt Eric and Kysir there great the store manager was wonderful too they were so helpful to me so detailed..
CL
Courtney Labbon
Nov 29, 2025
5.0
I went in this morning and the manger they had in there today was WONDERFUL! There was also another employee there he was training and even though he was being trained, I still got my return done so quickly. They even helped me find the parts I needed at another auto zone. Such great customer service.
CR
charles reyes
Nov 11, 2025
5.0
I am a regular customer at this particular Autozone for several reasons... let me start by saying if I could give this place and the managers especially Dominick and Shaunta TEN STARS i most certainly would. I have been coming to this location for over 20 years and I have watched every transistion of management. Autozone you finally did it... you have acquired a solid, team well versed in the the available parts and products. I have witnessed the management skills of this team .... they have earned my respect. To see the younger generation of employees respect and respond to their management is a lost gem nowadays, however it is clear and present at this location. Im not saying there are no relax moments no, im not saying there's no room.of improvement we all must continue to grow in life and in any industry. What I AM SAYING THIS IS A WORKING ENVIRONMENT FOCUSED ON GETTING THE JOB DONE!!!! I also want to shout out the big Lil bro muslim bro ....I forgot his name always a solid guy, again knowledgeable of all products and parts.....
You guys get ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Ten Stars from me....soon very soon I will be providing lunch for the crew!!!
Keep up the great work!!!
C. Reyes
Frequently Asked Questions About AutoZone Auto Parts
What are the regular store hours for AutoZone Auto Parts in Philadelphia?
AutoZone Auto Parts is open Monday through Saturday from 7:00 AM to 9:00 PM, and on Sunday from 7:30 AM to 8:00 PM.
What products can I find at AutoZone Auto Parts on W Duncannon Ave?
You can find auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts at this location.
Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?
Yes, they offer in-store pickup, curbside pickup, and same-day delivery services for your convenience.
How can I contact AutoZone Auto Parts at 180 W Duncannon Ave?
You can reach them by phone at (215) 329-9101 or via email at customer.service@autozone.com.
What brands of auto parts does this AutoZone carry?
They carry brands including Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
Is there a nearby restaurant where I can eat before or after shopping at AutoZone?
You can visit nearby places like Tacos Burritos & Tortas, Bally Pizza, or La Fogata for a meal before or after your auto parts shopping trip.
Are there automotive repair shops near the AutoZone on W Duncannon Ave?
Yes, nearby automotive repair options include Geo Auto Body Shop llc, Empire Automotive Center, Five Star Auto Collision, and Rathe's Auto Services for your vehicle needs.
What other useful stores are near the AutoZone location?
Nearby useful stores include the Jc Laundromat, 7 Brothers Supermarket, Seven Brothers Supermarket, Joseph's Grocery Store, and Phoenix Awning Company for diverse shopping needs.
What social media channels can I use to follow or contact AutoZone Auto Parts in Philadelphia?
You can follow or contact them on Facebook at AutoZonePhiladelphiaPA1894 and on Twitter with the handle @autozone.
Does the store participate in any rewards or promotional programs?
Yes, this AutoZone location is part of the '031221-Rewards Bonus Days' program to provide savings to customers.
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