Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 2637 Ridge Pike in Norristown offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.2
262 reviews
5 stars
153
4 stars
57
3 stars
18
2 stars
13
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Donna and Chris for their exceptional service.
Pricing Issues
Several reviews mentioned discrepancies between shelf prices and register prices, leading to customer dissatisfaction and a perceived lack of transparency.
Mixed Experiences
While many customers reported positive experiences, there were notable complaints about rude service and unhelpful staff, indicating inconsistency in customer interactions.
Product Availability
Customers appreciated the variety of parts available, but some expressed frustration when items were not in stock or when online orders were mishandled.
Store Management
Feedback indicated concerns about management practices, with some customers feeling that management did not adequately support staff or address customer issues.
- KWKelly WilliamsOct 29, 20255.0Samantha and Mohammed were extremely helpful when I went in there today to correct an issue I had with another store. They were patient and understanding, even though I was being picky. I appreciate them! Very helpful, 10 out of 10 experience!
- KLKarl LangSep 22, 20255.0Went in for a rear caliper for my 2013 Jetta. Donna was super helpful both over the phone and in store. She seems to be quite the hard worker. I live right near by and I see her making her way to work quite often. In store, She was very well spoken, made sure she had all my info correct twice before retrieving my caliper and remained super positive throught the entire experience. Thats hard to do in her industry. Usually folks are already in a bad mood when they enter the store because their vehicle is broken down, myself included. Im amazed at how she stayed positive. She flipped my mood almost immidiately with her personable exchange. People who give an s are hard to find in any industry, but the auto parts world seems to be especially hard to find people who care to go the extra mile. Donna was wonderful. Donna also introduced me to her coworker Ike who again couldnt have been more pleasant. They both seem to bring an excellent energy to that store. I usually shop around for parts because funds are tight and today advanced auto had the best price for my part, and I recieved excellent help alongside my part. I Will be back for sure.
- JJJoedanSep 9, 20255.0Best store I’ve been to in a long time! The confidence and energy they gave me from beginning to end was unmatched. Shoutout to Donna and Mamadou for making the experience amazing—I left feeling great and taken care of. Highly recommend!
- YHYull Humphries HunterSep 8, 20255.0Aside from having a wonderful group of employees, they are very professional in every aspect of their service. I would like to highlight Donna for very specific reasons, as she deserves the highest level of customer service! You are amazing, you make the service here very pleasant! Congratulations
- JBJoe BarberAug 24, 20251.0Review for Advance Auto Parts #06394 (Ridge Pike, Norristown, PA) I’ve been a loyal Advance Auto Parts customer for 20 years, spending thousands over time. Unfortunately, my recent experience at this location left me both disappointed and baffled. I purchased a 5/8 spark plug socket and a small packet of spark plug boot grease. The shelf clearly listed the grease at $1.99 and an entire kiosk of sockets, including the one I selected, also marked at $1.99. At the register, however, the socket rang up at $3.99. When I pointed this out, I was told the label was “wrong.” The problem? The label clearly matched the item description: 3/8 drive, 6-point, 5/8 spark plug socket. Even after calling the manager, the best they could do was reduce the price to $2.50 — still higher than the posted price. The explanation I received was that “prices went up, but we haven’t changed the tags yet” and that “we have kids working here who don’t always know what they’re doing.” To be frank, that isn’t the customer’s problem. Accurate pricing is basic retail practice, and honoring the price on the shelf should be non-negotiable. Losing customer trust over two dollars is not only shortsighted but also sends the wrong message about how much you value long-time patrons. At the end of the day, I can get over two dollars. What I can’t get over is the lack of insight into what customers actually value. The message I walked away with wasn’t “thank you for 20 years of loyalty,” it was more like: “We don’t care about the customers — we’re just here to clock in, clock out, and hope nobody notices the wrong price tags.” Apparently, that’s where loyalty ends: right at $2.
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What types of automotive products does Advance Auto Parts in Norristown stock?
Advance Auto Parts offers a variety of automotive aftermarket products including batteries, oil filters, motor oil, brakes and rotors, windshield wipers, air filters, spark plugs, alternators, and A/C recharge kits for all makes and models.
Does Advance Auto Parts provide free installation services?
Yes, free installation is available for batteries and windshield wipers with purchase at most locations, including the Norristown store. Other services such as battery testing and engine code scanning are also offered for free.
Can Advance Auto Parts test and install car batteries?
Yes, the Norristown store offers free battery testing and free battery installation with purchase. They also recycle used batteries for free.
What payment options are accepted at Advance Auto Parts in Norristown?
Advance Auto Parts accepts American Express, cash, check, Discover, MasterCard, and Visa.
Is curbside pickup available at the Norristown Advance Auto Parts?
Yes, curbside pickup is available for customers at the Norristown location.
What are the store hours for Advance Auto Parts in Norristown?
The store is open Monday through Saturday from 7:30 AM to 9:00 PM and Sunday from 9:00 AM to 8:00 PM.
Does Advance Auto Parts in Norristown offer recycling services?
Yes, they offer free recycling for used motor oil and car batteries at this location.
What nearby restaurants can customers visit before or after shopping at Advance Auto Parts?
Nearby restaurants include Dairy Queen for fast food and ice cream, Indian Hut Norristown and Arusuvai for Indian cuisine, Mango Tree Bistro for Thai food, Einstein Bros. Bagels, and Starbucks for coffee and snacks.
Are there any nearby banks customers can use when visiting Advance Auto Parts in Norristown?
Yes, customers can find several banks nearby including TD Bank, WSFS Bank, and Penn Liberty Bank for their financial service needs.
Which nearby stores offer additional shopping options close to Advance Auto Parts in Norristown?
Nearby shopping options include Dollar General for discount goods, Lidl US supermarket, Sherwin-Williams Paint Store for home improvement, and Norristown Food Mart convenience store and gas station.