AutoZone Auto Parts

4.3
172 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone East Washington Street in New Castle, PA is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in New Castle, PA or call us at (724) 654-0525.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
2011 E Washington St, New Castle, PA
16101, United States

Hours

Reviews

4.3
172 reviews
5 stars
115
4 stars
25
3 stars
16
2 stars
6
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.

Product Availability

Customers noted that the store generally has a good selection of parts, although some experienced issues with stock availability.

Mixed Experiences

While many reviews highlighted excellent service, some customers reported negative experiences with specific employees or service quality.

Pricing Concerns

Several customers mentioned discrepancies in pricing, with some feeling that they were quoted higher prices than expected.
  • SB
    Salem Burns
    Dec 16, 2025
    5.0
    This store was the best that I've ever gone to for auto mechanics Timothy Enrique were the best I've ever dealt with Timothy went above and beyond his job and description
  • VK
    Vanessa Kennedy
    Dec 11, 2025
    5.0
    I was recently at the East Washington St. location. The staff were very kind and helpful. The staff was able to help me when I needed critical assistance. Two employees in particular- Rick and David went up and beyond to help me personally and in the freezing cold without hesitation and also guide me in the right direction as to what additional steps I needed to take, since I am taking care of my car by myself now. I will continue to use this store only when I need something for the car. I would highly recommend them. They are awesome. Again thanks guys for helping me when I needed it, not sure what I would have done without your assistance. You are awesome!! Vanessa
  • JT
    Joe Temperato
    Aug 14, 2025
    3.0
    Just be careful. I called for quotes over the phone at their Union Twp location and had to pay way more when I showed up at the store. Was told I mistakenly was quoted a commercial price. Then a girl at their Shenango store politely provided me with a print out of my car battery telling me that it needed to be recharged. But after taking it to a dealer, found out it actually needed to be replaced.
  • JH
    Jesse Horton
    Jan 11, 2020
    5.0
    Wonderful staff! Very helpful and patient. The manager, Kelly, is smart, kind and really knows the business! I trust them to always help me out. I wish I could give 6 stars! Thanks Auto Zone.

Frequently Asked Questions About AutoZone Auto Parts

What are the regular business hours of AutoZone Auto Parts in New Castle, PA?

AutoZone Auto Parts is open Monday to Friday from 7:30 AM to 8:00 PM, Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.

Does AutoZone Auto Parts offer in-store pickup and same-day delivery services?

Yes, AutoZone Auto Parts offers both in-store pickup and same-day delivery services for customer convenience.