Brown-Daub Volvo Cars Lehigh Valley

Reviews

• IH

  Ivanna Hanna

  6 days ago
  2.0
  I recently had a service experience at the Nazareth location of Volvo Cars that did not meet the level of professionalism and customer care I’ve come to expect from the brand. Upon arrival, there was no staff member present in the service garage to receive customers. I then entered the service area and initially found no one at the front desk. When the female receptionist arrived, she immediately asked whether I had a loaner vehicle reserved. This felt disorganized, as I would expect that information to already be prepared as I communicated one was needed with the appointment and when I had to push the appointment further back in time. Unfortunately, her overall demeanor came across as disengaged and unwelcoming, which set a discouraging tone for the visit. I chose to overlook this initial interaction; however, the experience continued to fall short. When returning the loaner, I inquired about a vehicle in the service area that had yellow brake calipers and asked about the possibility of adding a similar feature to my own vehicle. The receptionist responded simply, “you can’t,” without any explanation. Fortunately, a technician stepped in and provided a clear and informative response, explaining that the feature is specific to certain models. I appreciated the technician’s professionalism, as it reflected the level of knowledge and courtesy I would expect. Further confusion arose when I was directed to pick up my vehicle at “the other window,” without clear guidance on where that was, more direction would have been helpful. I have gotten service here before but it has been some time. At checkout, the experience unfortunately declined further. The cashier handed me my keys and paperwork and wished me a good day without indicating where my vehicle was located. When I asked, I was told it was “somewhere in the front.” For a dealership representing a premium brand, I found it surprising that there was no effort to have the vehicle ready in a designated, clearly communicated area, or to provide a more guided handoff. By comparison, I have consistently received excellent service at the Volvo Cars Allentown location. There, customers are greeted promptly upon arrival, staff are well-prepared, and vehicles are ready and conveniently positioned upon pickup. The difference in service quality between the two locations is significant. I would also like to recognize Kelsey, who was professional, polite, and genuinely helpful. Her customer service stood out as a positive in an otherwise disappointing experience. Going forward, I would prefer to continue servicing my vehicle at the Allentown location, even if it means foregoing certain incentives, in order to receive the level of professionalism and attentiveness I associate with the Volvo brand.
• LC

  Laurie Constantino

  Apr 21, 2026
  5.0
  I recently went with my son who was looking to Purchase a Volvo automobile, while waiting for him and his dad to return from a test drive I was looking around and fell in love with the Volvo XC60. Well that day I too purchased a gorgeous Volvo, fully loaded and truly an amazing Hybrid Vehicle. Jimmy was our salesman and he was amazing, extremely knowledgeable and very patient with me (senior citizen) explaining the hi tech details of the car. The Staff was truly amazing the General Sales Manager Mark was fantastic at explaining our options with financing, and Anthony our Business Manager walked me through the extras and was honest and saved us some money too, I highly recommend this dealership and Volvo the safest vehicle to date, I love my new XC60 and my son loves his Volvo sports car, both are GORGEOUS and run like charms. Thanks Gentlemen for the most satisfying car buying experience of my life Regards Laurie and Alexander Constantino
• MM

  Marian

  Apr 14, 2026
  5.0
  I just helped my mom purchase a preowned car from Brown Daub. It’s our 4th car from here. It was a great experience as usual. Ken handled the sale and was super helpful. Mark the GSM went above and beyond to make sure everything was smooth and we left with the car tonight as we hoped. There was never any hassle, and I did not feel rushed or pressured. They made sure that my mom was comfortable and understood how to use the car well before we left. Honestly, the buying process was easy and stress free. I would highly recommend this dealership to anyone looking for a car and that’s why we keep coming back.
• CP

  Christina Agvent, PhD

  Apr 12, 2026
  5.0
  We drove 3 hours to purchase an S60 at Brown Daub Volvo and I will do it again when it’s time for my next new car. Mark and Jimmy went above and beyond and made the entire process pleasant. No pressure, no gimmicks, no crazy unexpected fees— honesty from start to finish. We got the car we wanted at a fair price, they beat my credit union interest rate and even replaced the wiper blades on my current XC60. Thank you Mark and Jimmy! We will be back!
• SL

  Steven Luccese

  Apr 4, 2026
  5.0
  Brown-Daub Volvo Cars Lehigh Valley provided an exceptional car-buying experience. Today we purchased a pre-owned XC40 R-Design, and the entire process was smooth, efficient, and stress-free. Mark Zakariya and Marco Puente delivered outstanding, red-carpet level service from start to finish. We needed a vehicle on short notice, and they teamed up went above and beyond to ensure everything was handled quickly and professionally. This was, without a doubt, the easiest car purchase we have ever made. We truly appreciate the excellent service and highly recommend Brown-Daub Volvo to anyone in the market for a vehicle. Thank you! Steve and Danielle.