“Our sites have the latest technology,” DeLullo says. “There’s nothing on the floor to drive into, and we have a machine that gives change in dollar bills instead of quarters. We really stay up with technology.”
Minimizing waste and reusing resources also is important to the DeLullos. For example, excess water from the spot-free rinse is captured and used for under spray. All Washed Up also captures and reuses some of the excess high-pressure water.
“About 50 percent of the water you make for spot free you throw down the drain, but we capture it,” DeLullo says.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.