Enterprise Rent-A-Car

Reviews

• JN

  John Nosbisch

  1 day ago
  5.0
  I rented a 2024 Jeep Wagoneer from the Monroeville, PA Enterprise. I used the Enterprise app to reserve the vehicle, check in, & adjust the return date. The app is well designed and had no glitches. The Enterprise staff were professional & proficient. The vehicle functioned flawlessly during my 8 day ( originally 10 day) traveling over 3300 miles. Will use Enterprise again in the future.
• HL

  Heather List

  Apr 2, 2026
  1.0
  Customers are no longer permitted to park in the parking lot while we have a rental car due to their lease agreement, which is massively inconvenient for renters on business travel who need to leave first thing in the morning or return after-hours. Local staff are friendly and professional and I have had no other issues here, but I won't be able to rent from here if I can't park in the lot.
• EI

  Edward Williams III

  Mar 10, 2026
  5.0
  I was sick and my very nice rental car kicked the bucket, the enterprise lots were empty BUT Ellie treated me very well AND made my overall switch out experience!
• MA

  Mark Arbore

  Mar 2, 2026
  2.0
  We will give credit to the manager for attempting to resolve our issues. However, we were very disappointed in the overall experience. We reserved a jeep wrangler several weeks out. On pick up, despite multiple wranglers in lot, we were told we have a selection of Chevy trax, trailblazer, or ev crossover. The wranglers were apparently under recall. Regardless of our request, a comparable option was not available so we begrudgingly chose the trailblazer. As we drove off the lot, the prominent smell of marijuana became overpowering. The car reeked of it and it only grew stronger as we drove. We returned the car in protest. The manager did offer a CX-5 and a free tank of gas as a substitute. Without any other options, we accepted. While the car served its purpose, it did have the lingering smell of cigarette smoke-though nowhere as overwhelming as the trailblazer. All this to say, what good is a reservation if you aren’t able to fulfill? With a reservation completed many weeks in advance, how do you not ensure you have the correct vehicle or alert the customer of the change? We will not be going back to this location or likely using Enterprise in the future.
• CL

  Courtney Long

  Feb 27, 2026
  1.0
  Reserved a vehicle a month ahead and get there to be told they are not available and was given the option of a compact SUV or electric. The associate helping didn’t offer to adjust the price to reflect the vehicle given and was very dismissive when questioning this. Called corporate customer service and am waiting for a call back with a resolution, which the rep confirmed should have been taken care of on site. Vehicle also wreaked of weed, which could be smelt outside of the car.

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