Feedback on customer service is mixed; while many customers praised the friendly and helpful staff, others reported rude or unhelpful interactions.
Product Availability
Customers frequently noted that the store has a good selection of parts, but some expressed disappointment with the availability of specific items, particularly for older vehicles.
Knowledgeable Staff
Several reviews highlighted the staff's knowledge and willingness to assist, with specific employees receiving commendations for their exceptional service.
Store Conditions
The store is generally described as clean and well-organized, although some customers mentioned issues with staff attitude and service efficiency.
AA
Armin
6 days ago
5.0
AutoZone in Hummelstown earned extra respect a few days back. My license plate bracket was loose, and instead of just pointing me toward the tools, the guy working there grabbed what was needed, walked outside, and took care of it himself. No hesitation. No ego. Just genuine help.
I offered to tip him because actions like that actually mean something to me. He refused and said he was happy to help. That level of integrity is rare. It is not about the small task. It is about character.
I appreciate him and I wish him the best. Men like that still exist, and they deserve recognition.
LF
letitia flynn
Jan 6, 2026
3.0
Spoke to HUNTER seemed pleasant but felt like he wasn’t understanding me to clearly , he remained professional unto the end of the conversation until he rudely HUNG Up , called in looking for something called simple key , he insisted with the knowledge he had that they didn’t sell the product until I asked him to look it up in the database , and wallah there it was , it’s not that hard , I feel if I have to do people job then I should be getting paid . 💁🏽♀️
PP
Priscilla Pagan
Dec 17, 2025
5.0
Once again Auto Zone never fails me, they were both so helpful and kind and caring. When you drive it’s always good to know you can stop by an auto place like auto zone and no matter what location you go to they help, Now a days that’s hard to find; Thank you ❤️
MS
Mike Shumaker
Dec 17, 2025
4.0
Helpful
YO
yoselin oviedo
Sep 20, 2025
5.0
I was in yesterday and was helped by a very nice young lady named Chelsey, she was very knowledgeable and super friendly, and helped me get back on the road! Would recommend this location, best in pa:)