Enterprise Rent-A-Car

Reviews

• MV

  mike volpe

  4 days ago
  5.0
  Josh was super helpful , communicated well and we left understanding what was up and where we stood He was awesome
• CA

  Christina Alfieri

  Apr 4, 2026
  4.0
  Josh was great. The manager worked with me on the return time since corporate messed my reservation up. Grateful for their customer service.
• SR

  Stephanie Reinbott

  Apr 1, 2026
  1.0
  STAY AWAY!!!! If I could give no stars I would!!!! This place has the Absolute Worse Customer Service!!!!! A person from the Milford Enterprise called me the day before we leave on vacation at 11:59 am to tell me that they do not have the vehicle that I reserved to be pick up tomorrow but I can take a Mini Van and that's all they have available! Granted I made the reservation on Jan 23,2026! I called Corp and they where going to have the Manager Call me with in 30mins Because as stated by the representative this was not expectable! So no one called me for over an hour so I called back and low and behold the gentlemen who called me was the manager! With the worse customer service. He stated that its A very busy weekend and we can hold a vehicle just for you! I stated i made the reservation in Jan 2026! I was back and fourth with the corporate people and again with NO help! At one point I was told that I should be happy that they offered me a Mini Van or they have a pick up truck available at the Milford PA location I then stated will that fit 7 people? The representative stated well put 5 in the truck and the rest can sit in the bed!!! Absolute Horrible Service. Still no Vehicle as of 5:02pm per the manager who now is back peddling and blaming it on the customer that i should of taken the mini van and rudely hangs up the phone!
• CV

  Cee Vee

  Mar 27, 2026
  1.0
  Old bait and switch. Told me they had a Kona in and I chose that for rental when I got there I got a Civic. I had no choice I had to take it. I complained and asked for someone to call me back obviously management is who I wanted to speak to never got a call back. I will never use these people again
• JJ

  Jodi

  Mar 21, 2026
  1.0
  Extremely disappointed. I rent from Enterprise for business all the time. I always rent an SUV. I reserved an SUV but I was offered either a full size pickup truck or a compact car. These do not work for me. I was also called at home on a Saturday to rush down as though they were trying to close early, but when I arrived the cars were not ready anyway. You think they could have relayed the prior information to me over the phone that might chosen vehicle was not available. This could have saved me a trip since I am not taking either vehicle for rental.

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