RD
Rebecca Dudley
Mar 4, 2026
A few minor issues
1- the truck I rented was overheating, and I was notified upon pick up and didn't have a lot of time to "shop" for something else , I needed the truck to haul some things , they offered me a bigger SUV model , I had to agree and requested a discount for the inconvenience. (Ended up paying MORE)
2. The SUV was missing every single valve stem cap , like they put air in the tires then forgot to replace the caps , so I was worried about if they forgot anything else .
3. I was traveling and have the gps on my phone set to NO TOLLs , I was following my gps , when at some point the vehicles GPS took over and put me on the turnpike, I had mentioned this to them , and didn't know how to dispute the toll , basically I have to pay it they said .
4. When reserving my truck I clarified I would be using a DEBIT CARD , not a credit card, she said that was no problem, I asked for a grand total after taxes fees etc , she told me 312$ . I asked if I needed anything else she said no , so upon arrival apparently they needed a bill to prove my address that's already on my license, they also added a 200$ deposit and 100$ insurance,and with me not getting the truck , and having to take the SUV instead of paying 312$ , I had to give them 577$ .... No one told me this ahead of time and was not mentioned in the contract when I looked it over . Now I do get 200$ back , however that still left me paying 377$ , and it had to go in my husband's name since I didn't bring a bill , because I was never told to.
I feel like this was such a hassle when picking up I wanted to pick up earlier so I wasn't rushing to get my kids from school, but they said I had to pick up at 3pm, and I had to return it to the same location, so I had to add an extra day to the rental in the first place which is why it was 312$ instead of 224$ , but I also wasn't able to haul everything I needed to , so some things got left behind that I have to now replace . They had 3 or 4 other trucks sitting there , ya I'm sure they could of been rented for some of the days I needed a truck , but I feel like they need to be better prepared for last minute things , and charge me the original price if not less .
Other than this , the SUV was nice I did enjoy it and all the features was not prepared for the driver seat to vibrate when switching lanes lol , and I was able to haul most of the stuff I needed to , I also enjoyed the back seats easily going down , no hassle, and the auto heated seats and steering wheel when below 40 degrees out . I would rent again, but maybe from a different location.