Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 197 Kenwood Dr N in Levittown offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.3
309 reviews
5 stars
196
4 stars
57
3 stars
23
2 stars
9
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are reported to be rude and dismissive.
Staff Knowledge
Many customers commend the staff for their knowledge and ability to assist with automotive needs, particularly highlighting individuals like Rob and John.
Store Environment
The store is generally described as well-stocked and clean, with a friendly atmosphere, although some customers noted issues with understaffing.
Product Availability
Customers appreciate the availability of parts and the ability to find what they need, though there are complaints about incorrect pricing and online order discrepancies.
Overall Experience
While many reviews reflect positive experiences, there are significant concerns regarding inconsistent service and customer treatment, leading to a divided perception of the store.
- RARenee AndrussierSep 7, 20255.0Always very helpful employees!
- SSScubaa SteveeSep 1, 20251.0Terrible customer service. Was given an attitude from the moment i walked in. Manager was already pissed cursing at his employees. Terrible staff here. Go to the other one on oxford valley rd. They are respectful and value customer service. This location is trash.
- SMSolana ManiseroAug 20, 20255.0I had a bad battery and my car died in the parking lot. Rob came outside in the rain and use their device to start my car. We then decided it would be the best option to replace my battery. Rob not only found the battery for us but also installed it in the rain. I am so thankful that he helped us out and he is a great asset to this store!
- MTMary ThomasJul 22, 20251.0My 81 year old father goes to this store often & regularly. Today he had a female employee speak to him like he was trash on her shoe. He went to buy a battery & normally he has no issues getting assistance from the techs & he always brags about how helpful they are at this store - today when he called me I overheard her on the phone speaking poorly to him & yelling at him about what they don’t do at this store. ! I told him to leave the store & go somewhere else because he was paying for the battery - no one was giving him anything & how dare she speak to him like he was begging for something. He did finally receive assistance from one of the regular techs (Rob) but I encouraged him to NEVER GO BACK INTO THAT STORE AGAIN! My father is one of the most respectful & kindest people on the planet & for him to be a paying customer & be treated like trash is despicable!! Rob thank you for helping my dad! Advance Auto Parts - you need to do better with some of your hires. They have zero customer service skills! Who yells at an elderly man?!?
- CMCorey MillsJul 11, 20251.0Very rude behavior they put you on hold for like 20 minutes when you call it's just train you to coming to the store well how about if you're handicap or someone who is needing to just get a tidbit of information you know we understand that there's people there in line but they don't take up the 20 minutes dealing with them you either have people that don't want to do their job correctly I don't want to be bothered with certain kinds of people or have a chip on his shoulder and which case I find this location very offensive and disrespectful and these people really need to be taught customer service seriously if you don't like dealing with the public or being all things for all people get out of the business of being in the business of customer service
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts offer for car batteries?
Advance Auto Parts offers free battery installation with purchase, free battery testing, and battery recycling services. They also sell replacement batteries. Exclusions may apply.
Can I get my windshield wipers installed at Advance Auto Parts?
Yes, Advance Auto Parts provides free installation of windshield wipers with purchase. Exclusions may apply.
Does Advance Auto Parts provide engine code scanning?
Yes, their Team Members will scan your engine codes for free. Exclusions may apply.
What are the store hours for Advance Auto Parts in Levittown, PA?
The store is open Monday to Saturday from 7:30 AM to 9:00 PM, and Sunday from 9:00 AM to 8:00 PM.
What payment options are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is curbside pickup available at Advance Auto Parts in Levittown?
Yes, curbside pickup service is available at this location.
Can I return items purchased at one Advance Auto Parts store to another?
Yes, items can be returned to any Advance Auto Parts store as long as you have the item and receipt.
What nearby dining options are available around Advance Auto Parts in Levittown?
Nearby dining options include Wingstop, Taco Bell, Ariana's Pizzeria & Italian Restaurant, Pasta On Time, and McGinty's Ice Cream. Customers can enjoy a meal before or after shopping for auto parts.
Are there convenient shipping and postal services near Advance Auto Parts?
Yes, nearby shipping and postal services include Parcel & Printing Pros (UPS / FedEx / DHL / USPS Shipping Center), UPS Authorized Shipping Outlet, and UPS Access Point location, helpful for customers needing to send packages.
What automotive services and supplies are offered near Advance Auto Parts?
Nearby automotive-related businesses include Hesski Service Center for vehicle services and Auto Tags By Maverick for insurance and notary services, complementing your visit for car parts with needed vehicle support.