Business Details
About
Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Lancaster.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Valvoline Instant Oil Change
1690 New Holland Pike, Lancaster, PA
17601, United States
Hours
Reviews
4.3
410 reviews
5 stars
296
4 stars
45
3 stars
13
2 stars
8
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and professional, with several specific mentions of individual employees providing exceptional service.
Service Quality
While many reviews highlighted quick and efficient service, there were notable complaints about mistakes made during oil changes, including improper installation leading to leaks and lack of accountability.
Pricing Issues
Several customers expressed dissatisfaction with pricing, citing instances of being overcharged or feeling pressured into unnecessary services, particularly targeting women customers.
Mixed Experiences
The reviews reflect a mix of positive and negative experiences, with some customers vowing to return while others reported serious issues that led them to seek services elsewhere.
- JMJennifer Morgan4 days ago4.0Everyone was friendly and they did a great job getting finished quickly. The property itself is a very tight turn and squeeze (for my SUV) to pull into the bay from the road so they had to have me back up and adjust. There were two other vehicles being serviced and several technicians were giving verbal directions at the same time, it was confusing. It was raining and amidst the commotion and trying to focus on the directions, I forgot, for a moment, to turn off the windshield wipers. A young lady reached across my windshield to check something and the wipers moved across. The lady shot me a nasty look of disgust as if I had turned them on purpose. I apologized and quickly turned them off but the whole scene was definitely overwhelming. Everyone was nice and they did a good job. I just think they need to take a step back and realize that a new customer is pulling into all this commotion and trying to understand who to listen to and what to do and likely confused. It is a very unique experience. I will be more prepared next time!
- PMPartrice Martin5 days ago5.0Brandon was so nice, polite, and respectful, plus he did a terrific job. He explained everything and was very quick.
- JFJaneen FindleyDec 29, 20255.0Excellent service. The manager is professional and extremely knowledgeable. Her staff is efficient and pleasant. Highly recommend
- KPKrunal ParmarDec 22, 20255.0best staff and best service and very reasonable rate i like to visit here again
- SSShalynneDec 9, 20255.0Staff was very knowledgeable, friendly and customer oriented. I definitely would return and recommend to family and friends
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change in Lancaster offer?
They provide preventive vehicle maintenance, including 15-minute stay-in-your-car oil changes and a wide range of maintenance solutions for all types of vehicles.
Where is Valvoline Instant Oil Change located in Lancaster?
It is located at 1690 New Holland Pike, Lancaster, PA 17601, US.
What are the operating hours of Valvoline Instant Oil Change?
Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 9:00 AM to 4:00 PM.
Is Valvoline Instant Oil Change open on major holidays?
No, they are closed on certain holidays including November 27, 2025, and December 25, 2025.
Do I need an appointment for service at Valvoline Instant Oil Change?
No, appointments are not required; you can visit without booking in advance.
What payment methods are accepted at Valvoline Instant Oil Change?
They accept debit cards, credit cards, and mobile NFC payments.
How can I contact Valvoline Instant Oil Change in Lancaster?
You can call their main phone at +1 717-392-7399 or their alternate phone at +1 800-327-8242.
What dining options are near Valvoline Instant Oil Change if I want to grab a meal?
Nearby restaurants include Picasso Pizza, DiMaggio's Krazy Street Kitchen for Italian cuisine, and The Waterfront American restaurant, perfect for enjoying a meal before or after your vehicle service.
Are there any entertainment or leisure spots close to Valvoline Instant Oil Change?
Yes, you can visit BierHall Brewing Company for a brewpub experience or explore the Lancaster Country Club for golf and dining nearby.
What nearby services could be useful during my visit to Valvoline Instant Oil Change?
Nearby services include emergency assistance at Manheim Township Fire Rescue and Eden Fire Company, as well as beauty and hair salons like Eden West Hair Design and Beauty of Eden if you have some extra time.