Safelite AutoGlass

4.4
233 reviews

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts Store
Do you have glass damage? For windshield repair and replacement in the Lancaster area, turn to Safelite AutoGlass . Those in central Lancaster or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 1761 Columbia Ave, Safelite AutoGlass Lancaster repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
1761 Columbia Ave, Lancaster, PA
17603, United States

Hours

Reviews

4.4
233 reviews
5 stars
178
4 stars
16
3 stars
9
2 stars
7
1 star
23

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers generally praised the technicians for their professionalism, efficiency, and quality of work during windshield repairs.

Communication

Many reviews highlighted excellent communication throughout the service process, including appointment confirmations and updates from technicians.

Customer Service Issues

Several customers reported frustrations with the customer service experience, particularly with the phone system and payment processes.

Timeliness

Most customers appreciated the quick turnaround time for repairs, often completed in less than an hour.

Mixed Experiences

While many had positive experiences, some customers reported issues with incorrect installations and poor handling of customer complaints.
  • DL
    Donny Lingle
    6 days ago
    5.0
    Window glass technician did a very professional job! He took his time and did the replacement beyond expectations. Good not be more pleased with the work and windshield glass.
  • KS
    Kami Skoloda
    Nov 12, 2025
    5.0
    Replaced my Range Rover windshield and did a great job! No kidding the next day a rock on the highway hit my new windshield, I brought it back and they repaired it no problem! Very timely and excellent customer service. Thank you Lancaster safelite team!
  • EC
    Eunice Colon
    Nov 10, 2025
    5.0
    Very professional, worked fast ,very communicative. Thank you I will recommend Safelite AutoGlass to friend and family.
  • BF
    Benaiah Fogle
    Nov 7, 2025
    5.0
    Booked an appointment online for my truck. Chy called me up the day of and gave me an ETA, then showed up on time and did an excellent job replacing the windshield. 5 star experience!
  • JK
    Justin Kane
    Nov 2, 2025
    2.0
    Had a cracked windshield, and have used Safelite at other locations before with great results. Like I’ve experienced before, the tech did a great job replacing the windshield quickly and in a convenient location for me. I have no complaints about the physical service that I received. I would give a five star rating if that’s where the story ended. After he left, I got an email with an invoice for my $300 bill. I looked for a way to pay for the balance, but could not find anything on their website that would allow me to pay. All I could do was update my form of payment, but there was still no way to submit the payment. I tried calling, but could not get through the AI system that they have answering the phone. It did not understand what I said when I said that I needed to make a payment. It just kept telling me to do the same thing that didn’t work. So, I decided to wait to receive another email or contact from the company instructing me how to pay. A mere 48 hours later, I received a voicemail on my phone, threatening me with collections activity if I did not make a payment by noon that day, and it was around 9 o’clock in the morning. These clowns literally threatened me and my way of life with collections activity for not submitting a payment within 48 hours for $300. When I called him right back, I expressed the outrage I felt, and told him there had been no way for me to make a payment. He, of course, deflected blame and said that was beyond his ability to help me with. He blamed it on his manager. I honestly felt like throwing my phone I was so angry. He then told me that the problem had been on their end anyways because they didn’t correctly submit the payment with the form of payment I had on file. Indeed!

Frequently Asked Questions About Safelite AutoGlass

What types of auto glass services does Safelite AutoGlass in Lancaster offer?

Safelite AutoGlass in Lancaster offers windshield repair and replacement, chip and crack repairs, back/rear and side glass replacement, power window repairs, and windshield wiper replacements.

Where is Safelite AutoGlass Lancaster located?

Safelite AutoGlass Lancaster is located at 1761 Columbia Ave, Lancaster, PA 17603, USA.