Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like John Rivera, Manoj, and Sage for their friendly and accommodating service.
Sales Experience
Overall, customers reported a positive and stress-free car buying experience, with many noting the lack of pressure during the sales process.
Communication Issues
Some customers expressed frustration with communication, particularly regarding vehicle availability and follow-up, leading to feelings of being misled or unvalued.
Service Department Concerns
There were mixed reviews about the service department, with some customers reporting excellent service while others experienced delays and dissatisfaction with repairs.
Transparency and Pricing
Several reviews highlighted issues with transparency in pricing and additional fees, leading to dissatisfaction among some customers.