Lincoln Mercury DealerUsed Car DealerCar DealerSmail Auto Group
What is now Bud Smail Ford Lincoln Mercury, began as Bud Smail Lincoln Mercury, opening it’s doors in 1956. Ten years ago, in 2009, the Ford franchise was added as the newest addition to the “family owned and operated” Smail Auto Group. For nearly 75 years, we have continually been dedicated to exceeding our client’s expectations and providing quality sales and service to Western Pennsylvania, West Virginia, Ohio and beyond.
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their dedication to providing a positive experience.
Sales Experience
Many reviews noted a seamless and enjoyable car buying process, with sales representatives being professional and attentive to customer needs.
Service Quality
The service department received mixed feedback; while many appreciated the quick and efficient service, some expressed dissatisfaction with unresolved issues and communication lapses.
Facility and Amenities
The dealership's new facility was frequently mentioned as beautiful and inviting, contributing to a positive overall impression.
Follow-Up and Communication
Several customers appreciated the proactive communication regarding service updates and vehicle status, although some noted inconsistencies in follow-up.
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Lisa Wolfgang
5 days ago
5.0
Did well but one thing I thought they fill your windshield fluid.
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Hope
Dec 23, 2025
5.0
Highly recommend, a great and seamless sales transaction I highly recommend Matt
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Frank
Nov 30, 2025
5.0
Explained options. Completed work perfectly
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Shelly Brestensky
Sep 21, 2025
5.0
Love Smail Lincoln. Our sale associate, Amy, was great. Kept our process moving and answered all our questions! Highly recommend Smail Auto Group!
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Philip Soeder
Sep 11, 2025
5.0
I recently purchased a used Lincoln SUV from Smail Automotive, and I honestly can’t imagine going anywhere else after the experience I had. From the very beginning, the process was seamless. My sales representative truly listened to me, walked me through all of my options, and never once pushed his own agenda. It felt like working with someone who genuinely cared about what was best for me, not just about making a sale.
When it came time for my first service appointment, the bar was raised even higher. The entire staff treated me with warmth, respect, and professionalism. They made everything incredibly convenient by providing me with a loaner vehicle and even going the extra mile to deliver my SUV back to me once the service was complete, knowing how busy my schedule can get. That kind of dedication is rare to find.
Smail Automotive has set a standard that other dealerships simply don’t measure up to. They don’t just treat you like a customer, they treat you like family. If you’re looking for a dealership that values your time, respects your needs, and goes above and beyond in every way, look no further. Smail is the place.