Business Details
About
Lincoln Mercury DealerUsed Car DealerCar DealerSmail Auto Group
What is now Bud Smail Ford Lincoln Mercury, began as Bud Smail Lincoln Mercury, opening it’s doors in 1956. Ten years ago, in 2009, the Ford franchise was added as the newest addition to the “family owned and operated” Smail Auto Group. For nearly 75 years, we have continually been dedicated to exceeding our client’s expectations and providing quality sales and service to Western Pennsylvania, West Virginia, Ohio and beyond.
Details
- DeliveryAvailable
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.7
180 reviews
5 stars
162
4 stars
6
3 stars
3
2 stars0
1 star
9
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the seamless and professional car buying process, highlighting knowledgeable and friendly sales staff.
Service Quality
The service department received positive feedback for its efficiency, professionalism, and the convenience of services like loaner vehicles.
Customer Care
Many reviews noted the dealership's commitment to treating customers like family, with staff going above and beyond to meet their needs.
Communication
Customers appreciated the clear communication regarding service updates and vehicle status, although there were some isolated complaints about service mismanagement.
Mixed Feedback
While most experiences were positive, a few customers reported issues with service quality and vehicle availability, indicating room for improvement.
- HEHope EDec 23, 20255.0Highly recommend, a great and seamless sales transaction I highly recommend Matt
- FAFrank ArtusoNov 30, 20255.0Explained options. Completed work perfectly
- SBShelly BrestenskySep 21, 20255.0Love Smail Lincoln. Our sale associate, Amy, was great. Kept our process moving and answered all our questions! Highly recommend Smail Auto Group!
- PSPhilip SoederSep 11, 20255.0I recently purchased a used Lincoln SUV from Smail Automotive, and I honestly can’t imagine going anywhere else after the experience I had. From the very beginning, the process was seamless. My sales representative truly listened to me, walked me through all of my options, and never once pushed his own agenda. It felt like working with someone who genuinely cared about what was best for me, not just about making a sale. When it came time for my first service appointment, the bar was raised even higher. The entire staff treated me with warmth, respect, and professionalism. They made everything incredibly convenient by providing me with a loaner vehicle and even going the extra mile to deliver my SUV back to me once the service was complete, knowing how busy my schedule can get. That kind of dedication is rare to find. Smail Automotive has set a standard that other dealerships simply don’t measure up to. They don’t just treat you like a customer, they treat you like family. If you’re looking for a dealership that values your time, respects your needs, and goes above and beyond in every way, look no further. Smail is the place.
- JJJeffSep 10, 20255.0Quick, and efficient service. Service department always does a great job, and keeps you updated.
Frequently Asked Questions About Smail Lincoln
What types of Lincoln vehicles does Smail Lincoln offer?
Smail Lincoln offers the Lincoln Navigator, Nautilus, Aviator, and Corsair models.
What are the regular business hours for Smail Lincoln?
Smail Lincoln is open Monday, Tuesday, and Thursday from 7:00 AM to 8:00 PM; Wednesday from 7:00 AM to 5:00 PM; Friday and Saturday from 8:00 AM to 5:00 PM; and closed on Sunday.
What services are available at Smail Lincoln?
Smail Lincoln provides Lincoln sales, service, and parts, as well as vehicle inspections, oil changes, tire services, chauffeur service, and car battery sales.
Which payment methods are accepted at Smail Lincoln?
Smail Lincoln accepts American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, Mastercard, Samsung Pay, and Visa.
What is the history behind Smail Lincoln?
Smail Lincoln began as Bud Smail Lincoln Mercury in 1956 and expanded in 2009 with the Ford franchise, serving Western Pennsylvania, West Virginia, Ohio, and beyond for nearly 75 years.
How can I contact Smail Lincoln for customer service?
You can reach Smail Lincoln via phone at +1 724-552-1230 or email at customercare@smailauto.com.
What nearby automotive businesses are located close to Smail Lincoln?
Nearby automotive businesses include Smail Honda Village, Smail Acura, Bud Smail Motorcars, Smail Automotive, and Bud Smail Authorized Mercedes, offering additional vehicle services and sales.
Are there convenient places near Smail Lincoln to get food or drinks after a visit?
Yes, Peaches N Cream, a dessert spot, is nearby where customers can enjoy treats after visiting Smail Lincoln.
Where can I find hotels near Smail Lincoln if I'm visiting from out of town?
Nearby hotels include Quality Inn Greensburg PA and Comfort Inn, offering convenient accommodations close to Smail Lincoln.
Are there places nearby Smail Lincoln where I can get automotive repairs or services?
Nearby automotive repair options include Smail Autobody & Collision Center, Smail Collision Center, and Smail Auto Glass, providing repairs and body work.