Business Details
About
Ford DealerUsed Car DealerCar DealerSmail Auto Group
What is now Bud Smail Ford Lincoln, began as Bud Smail Lincoln Mercury, opening it’s doors in 1956. In 2009, the Ford franchise was added as the newest addition to the “family owned and operated” Smail Auto Group.
For over 75 years, we have continually been dedicated to exceeding our client’s expectations and providing quality sales and service to Western Pennsylvania, West Virginia, Ohio and beyond.
Whether you are purchasing a new or pre-owned vehicle, or servicing with us, our number one priority has always been complete customer satisfaction. We are honored to be continually ranked high by you, our valued customers. To see what our customers are saying about us, we encourage you to go to our website to read our reviews, and even write your own!
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
558 reviews
5 stars
459
4 stars
26
3 stars
22
2 stars8
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive throughout their car buying and service experiences.
Communication
Several reviews highlighted effective communication from the staff, keeping customers informed during the service process.
Service Quality
While many customers reported positive experiences with service quality, there were also complaints about misunderstandings and issues with repairs.
Sales Experience
Customers generally found the car buying process to be smooth and stress-free, with specific praise for sales representatives like Amy and Matt.
Mixed Reviews
Some customers expressed dissatisfaction with service issues and warranty claims, indicating a need for improvement in these areas.
- MSMatthew SilbermanJan 2, 20265.0Anthony was a great sales rep. Took care of me fast and answered all my questions.
- MLMike LitmanDec 30, 20255.0Service was promt and the staff kept me up to date every step of the way. Also Tyler was amazing to deal with.
- JHJessica HanesDec 24, 20255.0Went there to get my car serviced. The exhaust system was loud, and it was covered by the Ford warranty. Their service was excellent, and I had no issues with that. One thing to note; when I left the car there overnight to get evaluated, I left the key in an envelope. At some point it got marked that I wanted a full service oil change (when I only brought it in to have the exhaust fixed - I verbally confirmed this making the appointment). I didn't mention getting an oil change. I guess at some point the next day, it was mentioned to me that my car was getting "the works" which I misunderstood as being looked at, and not an oil changing package that was $100. When I went to pick up the car, I assumed the money was for the deductible on the warranty. When I got home, I noticed it was for an oil change. I called them and they explained the misunderstanding. I was told that they would "make it right," but they never elaborated what that meant and I was never refunded. Just please double check and have any repair service (this place or otherwise) call and confirm any services. Edit: updated to a five-star. They gave me a phone call and reimbursed me for the services.
- BRBecky RossNov 29, 20255.0Great communication and service
- CPCorey PolhamusNov 20, 20255.0The team at Smail are the best with customer service and treat your vehicle like there own I really appreciate them great job all thank you Corey Polhamus
Frequently Asked Questions About Smail Ford
What are the regular business hours for Smail Ford?
Smail Ford is open Monday, Tuesday, and Thursday from 7:00 AM to 8:00 PM; Wednesday from 7:00 AM to 5:00 PM; Friday and Saturday from 8:00 AM to 5:00 PM; and is closed on Sundays.
When does the Sales Department at Smail Ford open?
The Sales Department opens at 9:00 AM.
Which car brands does Smail Ford specialize in?
Smail Ford specializes in the Ford brand vehicles.
What types of Ford vehicles can I find at Smail Ford?
You can find a variety of Ford models including Mustang, Escape, Edge, Explorer, Expedition, Transit, F-series trucks (F-150 through F-550), Bronco, Ranger, Maverick, and hybrid models like Mustang Mach-E and F-150 Lightning.
What automotive services are offered at Smail Ford?
Smail Ford offers Ford sales, service, and parts.
What payment options are available at Smail Ford?
Smail Ford accepts various payments including American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, MasterCard, Samsung Pay, and Visa.
Does Smail Ford provide any accessibility features?
Yes, Smail Ford offers wheelchair accessible entrances, seating, and restrooms, as well as a car wash and oil change services on site.
Are there any nearby automotive businesses related to Smail Ford?
Yes, nearby automotive-related businesses include Smail Lincoln, Smail Honda Village, Smail Autobody & Collision Center, Smail Acura, and Bud Smail Motorcars, all located close to Smail Ford and offering services like car sales, repairs, and parts.
What nearby places could customers visit before or after their visit to Smail Ford?
Customers might enjoy visiting Peaches N Cream for desserts or stop by Sheetz for convenience items and gas. For accommodation, Quality Inn Greensburg PA and Comfort Inn are nearby hotels.
How do nearby health and wellness centers benefit customers visiting Smail Ford?
Customers visiting Smail Ford can also access nearby health and wellness services such as Bartlett Acupuncture, Stynchula Chiropractic, Healthy Natural Solutions, Ewer Specific Chiropractic and Neurology, and Shine Chiropractic & Neurology for holistic care and chiropractic treatments.