Business Details
About
Ford DealerUsed Car DealerCar Dealer
What is now Bud Smail Ford Lincoln, began as Bud Smail Lincoln Mercury, opening it’s doors in 1956. In 2009, the Ford franchise was added as the newest addition to the “family owned and operated” Smail Auto Group.
For over 75 years, we have continually been dedicated to exceeding our client’s expectations and providing quality sales and service to Western Pennsylvania, West Virginia, Ohio and beyond.
Whether you are purchasing a new or pre-owned vehicle, or servicing with us, our number one priority has always been complete customer satisfaction. We are honored to be continually ranked high by you, our valued customers. To see what our customers are saying about us, we encourage you to go to our website to read our reviews, and even write your own!
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
547 reviews
5 stars
449
4 stars
26
3 stars
22
2 stars8
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like Amy, Matt, and Tyler.
Sales Experience
Overall, customers found the car buying process to be easy and stress-free, with several mentioning a lack of pressure during sales.
Service Quality
While some customers reported positive experiences with service and repairs, others expressed dissatisfaction with the quality and communication regarding vehicle issues.
Communication
Feedback indicated a need for improved communication, particularly regarding service updates and follow-ups.
Mixed Reviews
The dealership received a mix of positive and negative feedback, with some customers expressing loyalty and satisfaction, while others reported significant issues with service and repairs.
- MMMarie Main1 day ago5.0Craig and Carrie were very kind and helpful to me and my brother.
- CPCorey Polhamus3 days ago5.0The team at Smail are the best with customer service and treat your vehicle like there own I really appreciate them great job all thank you Corey Polhamus
- SSsienna shipleyNov 3, 20255.0Matthew was tremendously helpful from beginning to end, very compassionate fella. Purchased a 2025 Ford Bronco Sport, and unfortunately went back into service a day and some odd hours later. the service team was wonderful in getting a new courtesy car back to me so I would still be on the road while it’s still being diagnosed. Smail Ford made it a priority to make sure that we left happier than when we showed up and then some!
- TBTodd BevingtonNov 3, 20255.0This Bronco is awesome and the people that Smail Ford made my car buying experience, easier and less stressful than I had expected!
- TTTimOct 27, 20251.0Worst service ever. It took 3 + hours to not know what the problem was.. finally finding a supposed answer of a part not covered under warranty. And then charging $200 to just look into my issue.. never go there ever
Frequently Asked Questions About Smail Ford
What are the regular business hours for Smail Ford?
Smail Ford is open Monday, Tuesday, and Thursday from 7:00 AM to 8:00 PM; Wednesday from 7:00 AM to 5:00 PM; Friday and Saturday from 8:00 AM to 5:00 PM; and is closed on Sundays.
When does the Sales Department at Smail Ford open?
The Sales Department opens at 9:00 AM.
Which car brands does Smail Ford specialize in?
Smail Ford specializes in the Ford brand vehicles.
What types of Ford vehicles can I find at Smail Ford?
You can find a variety of Ford models including Mustang, Escape, Edge, Explorer, Expedition, Transit, F-series trucks (F-150 through F-550), Bronco, Ranger, Maverick, and hybrid models like Mustang Mach-E and F-150 Lightning.
What automotive services are offered at Smail Ford?
Smail Ford offers Ford sales, service, and parts.
What payment options are available at Smail Ford?
Smail Ford accepts various payments including American Express, Android Pay, Apple Pay, cash, check, Discover, financing options, MasterCard, Samsung Pay, and Visa.
Does Smail Ford provide any accessibility features?
Yes, Smail Ford offers wheelchair accessible entrances, seating, and restrooms, as well as a car wash and oil change services on site.
Are there any nearby automotive businesses related to Smail Ford?
Yes, nearby automotive-related businesses include Smail Lincoln, Smail Honda Village, Smail Autobody & Collision Center, Smail Acura, and Bud Smail Motorcars, all located close to Smail Ford and offering services like car sales, repairs, and parts.
What nearby places could customers visit before or after their visit to Smail Ford?
Customers might enjoy visiting Peaches N Cream for desserts or stop by Sheetz for convenience items and gas. For accommodation, Quality Inn Greensburg PA and Comfort Inn are nearby hotels.
How do nearby health and wellness centers benefit customers visiting Smail Ford?
Customers visiting Smail Ford can also access nearby health and wellness services such as Bartlett Acupuncture, Stynchula Chiropractic, Healthy Natural Solutions, Ewer Specific Chiropractic and Neurology, and Shine Chiropractic & Neurology for holistic care and chiropractic treatments.