Enterprise Rent-A-Car

Reviews

• MV

  Michele V

  5 days ago
  5.0
  The staff is friendly and professional, especially the person who helped me through the process and got me in a nice SUV. Great car selection.
• TA

  Tayo Atoki

  Jan 5, 2026
  1.0
  First and foremost, I want to say that I absolutely love Enterprise. They are probably the best rental company out there, and I’ve had great experiences overall. However, avoid this location at all costs if you value your time and peace of mind. I’m a Gold tier member who has rented with Enterprise plenty of times. I booked a mini SUV at this location, which they confirmed was available. When I arrived, I was told they didn’t have the vehicle I reserved. Instead, they tried to upsell me to a different car—at more than double the cost of my original booking. I asked the front desk if my Gold tier status guaranteed bookings, and the response was a shrug and a blunt “no.” To make matters worse, they suggested I go to another location—while I was standing there with my 5-year-old son and no transportation. Eventually, they offered to drive me to the East Lincoln Highway branch. I agreed, assuming the price would remain the same and the transaction would be seamless. Wrong! They canceled my original reservation, meaning I had to start over at a new price. Thankfully, the staff at the second location were incredibly kind and gave me a fair deal. But the stress and inconvenience at the first location were unacceptable. For your own peace of mind, steer clear of this branch.
• BS

  Bryant Simons

  Dec 28, 2025
  1.0
  You know how to take the reservation, you just don't know how to hold the reservation. And that's really the most important part of the reservation: the holding of the reservation. Calling me the day before that you don’t have the car we reserved. Isn’t that the whole point of the reservation? We ended up cancelling our families plans to see my wife’s 97 year old aunt because we didn’t have transportation for the whole family due to this location taking a reservation and then failing to uphold the reservation. If you didn’t have the car, don’t accept the reservation.
• SB

  Stan Bieranowski

  Dec 3, 2025
  1.0
  Staff doesn’t answer the phone. Even when they are just sitting there.
• DF

  Damaira Fuller

  Nov 17, 2025
  4.0
  WE rented a vehicle through a Third party. The process was simple and easy. Went in and gave my reservation number, and opted for car protection. Originally I had already selected the car online they allowed me to change the vehicle to something different but within the price range I was looking for. Clean facility, great selection of vehicles, good customer service provided by Megan and another young man sitting at the desk. One of the only smaller issues we had was that the window shield wiper fluid sensor kept going off the whole time the vehicle was in our possession saying that there wasn't enough fluid and the car. So my suggestion to this facility would be to just make sure your fluids are topped off before you send the car off. We dropped the car off after hours, that was simple. Drove the car and parked in the back lot as instructed, the gate was open.. I dropped the key in the drop box. Simple, easy process. Great experience, I would definitely rent another vehicle from this facility.

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