Monro Auto Service and Tire Centers

Reviews

• AR

  Alaina Randolph

  Nov 12, 2025
  3.0
  Service was completed well and price was good. However, I made an appt in the morning, planning to stay with my car as it should have only been a 30-45 minute appt. It ended up taking so long that I had to find a ride and my car wasn’t even taken back until 5 hours after my appt start time.
• LR

  lexii robarts

  Nov 10, 2025
  1.0
  As soon as I walked in there was attitude towards me without ever having picked their heads up off their hands or eyes off their computer. I had an appointment set for a leaky tire, I was not a walk in. I parked in a space that was not a parking spot and the guy told me to move it, which I happily and respectfully did. When asked if I was waiting or dropping off and I replied waiting, their attitudes got worse. Not sure what their issues were to give such terrible attitudes to a paying customer? When I asked how long the wait, they replied "yep" That doesn't answer my question or give any other information other than validation of their poor attitudes. I said I'd be calling around and they with more attitude said everyone else is pretty busy too. I would have waited however long it took for my appointment clearly, I had a sketch book in hand. However after further calls to other places around, from the sounds of it they are actually the least busy. No wonder!! I left not because of a wait time, but because I have never been treated so poorly at any garage. I will be dropping off at another garage. This is my first review ever for any business if that says anything about the experience. I'd give 0 stars if I could.
• MR

  M Robarts

  Nov 10, 2025
  1.0
  I have been going to Monroe by Champion Ford for a few years now. Ever since the one manager left I felt a bad vibe. I still went there a few more times and the bad vibe got stronger. I sent my daughter there today as she had tire trouble and they were extremely rude to her! She will be writing her own review with details on her experience.
• CC

  Corey Crossman

  Nov 7, 2025
  1.0
  They complain to me that I used their phone service to book an appointment. The representative said 5pm. I received a text saying my appointment was 1-7pm. I arrived at 4 and they said I missed my appointment. Fix your system and communication! I brought my car in to fix a stalling issue. After charging me over $500, the issue still persisted, even though they said they tested it.
• RS

  Rachel Stutzman

  Nov 6, 2025
  3.0
  They told me they could fix a nail in my tire and not even 10 min of waiting the receptionist told me he couldn’t fix it due to my tread in my tire being low. I will admit it is a little low but not bad. I was very upset because it was later in the day and they also told me after the disappointing news a price for 4 tires that was way too expensive (which I didn’t ask for). The next day I went to another place (not a Monro location). They got the nail out right out and said it didn’t even puncture my tire. Not a good first experience at Monro. Only reason I am giving it 3 stars is because the receptionist was VERY nice to me and didn’t charge me.

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