Monro Auto Service and Tire Centers

Reviews

• DD

  Dalton Dougherty

  Jan 5, 2026
  4.0
  Overall a good experience here at Monro. They got me in as quickly as they could for an oil change given the circumstances, and by circumstances I mean the corporate call center flooding them with appointments that they can’t keep up with. There were only two employees at the time who had to call and reschedule several other appointments while I was there simply due to lack of hands. They were visibly stressed, which is not conducive to a good work environment or efficient workflow, nor is it fair to anyone involved. In my opinion, the corporate center needs to have better communication with the local shops in order to provide the best experience for customers and employees alike. The employees I interacted with did a great job with the situation they were handed - I’m only knocking one star off to hopefully bring attention to corporate that they need to check with their shops before scheduling as many appointments as possible. As a final note, I was never asked which oil change package I would prefer and therefore, from what I could tell, ended up paying for the highest option. This isn’t a huge deal to me personally, as I would have chosen that option anyway and spoken up if inclined otherwise. Nonetheless, that should be a question asked upfront rather than assumed.
• HD

  Heather Daubenspeck

  Dec 24, 2025
  1.0
  Wish I could give zero stars, now that we are out over $600 due to their incompetence. We purchased stud able winter tires on Amazon, which gave us the option to have them installed at their partner- Monro. When arriving for our appointment, we stated to the gentleman at the desk that we had an appointment for "installation of STUDDED snow tires" that we purchased on Amazon. He took our information, had us email our receipt from Amazon to him to prove we paid for the installation fee. We left the vehicle and came back when they called a few hours later that it was done. The tires were NOT STUDDED. At NO POINT did the employee at the desk state that they did not have the capability to stud tires. I would not complain if we didn't make it clear that was why we were there when we arrived. We would have taken the tires to another facility that could stud them. Now we have tires cannot be studded since they were installed and driven on. This should be disclosed to any person purchasing STUDDABLE tires. The worker stated "I Assumed Amazon would have told you", which I find a ridiculous answer, how would Amazon know what you can and can't do? There were no description stating such when scheduling with them. And, no apology to boot. Very poor customer service. If you want studs, DO NOT GO HERE. Waste of money.
• PA

  Pam Anthony

  Dec 22, 2025
  1.0
  Very frustrating experience with Monroe. It took three visits to get my car inspected understandably the first time I was told about a tire issue. I came back with the issue fixed to finish my inspection only to be told that the inspection would not pass again because of the brakes, I do not know why this wasn’t checked two weeks prior when I had the car in the first time. There was not much empathy shown for my situation from the gentleman working the desk. And the guy in the garage just seem grumpy. Also, I don’t understand that if I have an appointment time why it took 45 minutes for my car to be Knowing I was waiting for my car. I’ve been bringing vehicles to this location for years and One would think they would value returning customers. I did the work outside of Monroe as the charges to have the work performed were incredibly high
• MA

  megan akerly

  Dec 20, 2025
  1.0
  Took our truck for inspection, they tried to charge us $1000 to fix something another shop laughed at price and said $100. We had an appointment but when we call you do not call them instead it calls a scheduling office who did not remember scheduling us and would not confirm the appointment so we waited HOURS. They got visibly upset after telling them we did not have the 1000 to pay and would need to leave with out the inspection. Just bad attitudes all around. Will never go back.
• MM

  Mo

  Dec 5, 2025
  5.0
  Life saving angels. They got me towed in and squeezed me in before the snow hit. They gave me a great price and got me back on the road within 24hrs! Very grateful for them all at this location. They need more people like that running shops. Great customer service. Great communication. 10/10!

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