Need a rental car in Erie, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Erie location today.
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Jack and Claudia for their exceptional service.
Reservation Issues
Several reviews mentioned problems with reservations, including not having the reserved vehicle available upon arrival and poor communication regarding vehicle availability.
Vehicle Quality
Customers generally reported satisfaction with the quality and condition of the rental vehicles, noting that they were clean and well-maintained.
Long Wait Times
Multiple reviews indicated long wait times for vehicle pickup and issues with the efficiency of the rental process, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about service inconsistencies and negative interactions, suggesting a need for improvement.
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Nicholas Sala
Jan 5, 2026
5.0
Easy to work with and fast service. Will use again!
AD
alysa dehaven
Jan 1, 2026
5.0
I went to the 25th and State St. Erie, PA location. It was really easy and everyone I dealt with was really nice and extremely helpful. The guy who picked me up was on time & really friendly. I got put in a 2023 Jeep Renegade. Absolutely loved that rental! If it makes a difference I went through my insurance and then kept the car longer out of pocket.
KK
kevin
Dec 6, 2025
1.0
Can't get through to anyone on the phone. Tried multiple times and had no success. The entire time I was waiting a pre-recorded message was playing saying Enterprise is there for you when you need them. Then it eventually hangs up on me.
PW
pamela watkins
Dec 1, 2025
1.0
Absolutely the worst service. Drivers side window would fall open for no reason. We called and waited 40 minutes on hold. We cannot drive the vehicle and we cannot even leave a message. Their commitment to customers is a joke. Do yourself a favor and skip enterprise...not worth the hassle.
JR
Jacob Rogers
Nov 14, 2025
1.0
Do not go. Most likely will not have a car for you and the manager will lie to your face just to get you in so they can pawn a different car that you didnt wan off to you.