Audi Erie

Reviews

• MF

  Molly Fields

  Dec 18, 2025
  1.0
  the service department is terrible. they are not up front with you about pricing. after already charging me over $700 for a key they charged me $200 more even though the person i ordered the key from said i would not need to pay anything other than the initial $700. when i bought my q5 from them they sold it to me with one key and didn’t inform me it only had one key until after i signed the papers. they never contacted the old owners to return the second key and the salesman stopped responding to me when i kept asking him about the second key. the car also had broken control arms when i bought it but they didn’t bother to tell me that. when i called them for a quote to fix the control arms they wanted to charge me over $5,000. i found another mechanic in the area and paid less than $1,500 for them. if you have an audi and need service on it or if you want an audi don’t go here.
• VS

  Veronica Shafer

  Oct 12, 2025
  5.0
  The service department is amazing. Chris and Ralph always make sure they explain what is going on with my car and make sure everything is handled. I never have to worry. I couldn’t ask for a better service department.
• MM

  Michael Mikulski

  Jan 28, 2024
  1.0
  I had a PPI done on an R8 a few months ago at Audi Erie and my experience was quite poor. First, the appointment that was supposed to be completed first thing in the AM was "forgotten" and ended up being completed near closing hours so I had to wait around the entire day to get the PPI done. Second, the PPI was incredibly quick indicating to me that they did not perform the proper amount of checks that should be done on a performance car. Lastly, the receipt had no PPI workup checklist and no comments about the health of the car. I'm only now writing a review because I found that the mag ride suspension is leaking which I am highly confident would have been found if the PPI was done correctly. In hindsight, I shouldn't have paid for this service and I hope anyone looking to get their car inspected here, look elsewhere instead
• CH

  C H

  Dec 29, 2023
  1.0
  Brought a brand new 2023 S3 in for warranty work and left with a bill. Horrible experience. Service department told me it was my fault for my exhaust rattling and I would have to pay out of pocket because no physical parts were replaced. I was first told something hit my exhaust to cause the rattling. Upon asking for verification (a picture) they told me nothing hit it. It just popped out of a hanger. Dealership is small and dirty. Upon arriving you have to walk around the dark rooms to find someone to help you. Very uninviting and the service department has pushed another customer away. Word of advice - AVOID THIS DEALERSHIP! Upon reading other reviews of 1 star, they are all correct. They will find anything to charge you for.