Need a rental car in Elkins Park, PA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Elkins Park location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported unprofessional behavior and poor service experiences.
Vehicle Availability
Several customers expressed frustration over reserved vehicles not being available upon arrival, leading to dissatisfaction with the booking process.
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of the vehicles, with some customers receiving cars that were not adequately cleaned before rental.
Professionalism
There are reports of unprofessional behavior from some staff members, including rudeness and lack of assistance, which negatively impacted customer experiences.
Efficiency
Some customers appreciated the quick and efficient rental process, while others noted long wait times and disorganization at the location.
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Flexdon Bayley
6 days ago
1.0
1.Selected car wasn’t available.
2. Car I agreed to was not ready at the time of my rental agreement time.
3. Charge a $400 deposit when I rented less than 6 months at the same location and that did not happen.
4. My rental was charge under another persons reservation resulting in my Amex being charged 2 times.
5. The manager at the Elkins Park branch promised me on 3 different occasions the charges would be reversed for the charges billed on someone else’s reservation. 7 days later, I had to call corporate who cannot find the pending $602 charges that are still on my Amex.
6. Corporate could not find the charge and had to escalate to finance. I called Amex who advised me they cannot dispute until it finalizes or enterprise reverses the charges.
This has been the worse experience and a horrible way to start 2026. Enterprise needs to do better and value their customers. I feel like no one cares by their actions especially at the branch. I’m spending time away from work to get this resolved for a week. Where’s my motivation to ever use enterprise for my rental needs?
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Aimee Wilson
Jan 4, 2026
5.0
Great customer service. Tight parking.
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Tanya
Dec 28, 2025
1.0
Elkins park location manager that worked this past week wasn’t great at all with his customer service.
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Tanya Anderson
Dec 27, 2025
1.0
I don’t get how they skip over ppl with schedule reservations and give vehicles to people that walk in. Got a dirty damaged vehicle and after getting on the highway maintenance light pops on.
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Brigi1270
Dec 11, 2025
5.0
Staff at the Enterprise in Elkins Park, Pa was helpful and speedy.