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General RV Center

4.0
(432 reviews)

Business Details

187 Merts Dr, Elizabethtown, PA
17022, United States
(717) 802-8944
https://www.generalrv.com/rv-dealer/elizabethtown-pennsylvania

About

RV DealerRV Supply StoreRV Repair Shop
Welcome to General RV – Pennsylvania’s newest RV dealer! We have been helping families make RV memories since 1962. As the nation’s largest family-owned RV dealer, we operate 14 Supercenters nationwide and look forward to growing the General RV family with the addition of our full-service RV dealership in Elizabethtown. Our friendly team looks forward to helping you with all your RV needs whether you're looking for new and used RV sales or RV service. Our Elizabethtown dealership is expected to open in September 2022. We will be serving you from our Harrisburg facility located on Hershey Road while our new Supercenter is under construction.

Location

General RV Center
187 Merts Dr, Elizabethtown, PA
17022, United States

Hours

Reviews

4.0
432 reviews
5 stars
296
4 stars
22
3 stars
9
2 stars
13
1 star
92

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Missy and Amanda for their exceptional service.

Sales Experience

Customers reported positive experiences during the purchasing process, noting knowledgeable and accommodating sales representatives.

Service Issues

Numerous reviews indicated significant problems with service and repairs, including delays, lack of communication, and unresolved issues with RVs.

Communication Problems

Several customers expressed frustration over poor communication regarding service updates and warranty work, leading to dissatisfaction.

Product Quality Concerns

Multiple reviews mentioned receiving defective RVs or issues that were not addressed properly, leading to a lack of trust in the dealership.
  • RG
    Rochelle Gray
    Feb 23, 2026
    5.0
    General RV/Elizabethtown provided a detailed walk- thur prior to the delivery of my unit answering and addressing questions and concerns. I walked away feeling like a valued customer. I would recommend this location for your RV needs. #Satisfied Customer
  • JC
    Judy Chronister
    Feb 16, 2026
    5.0
    My husband and I would like to let Missy Hoffman’s management know she was extremely helpful in dealing with our camper. However, we have had our 2024 Vita Winnabago at the Elizabeth General RV since December 11. We came to pick it up Jan 30, 2026. My husband drove our camper approximately 20 minutes and the camper slide out was moving in out. This was supposed to be fixed. This is the third time this has been worked on. We have had this brand new camper since March 2024. It has been at this RV Center for different problems for over 6 months. I find this very unacceptable. The ad with this dealer advertises they are a family and want to treat their customers as family. I don’t feel we have had very good service at this dealership. Ray & Judy Chronister
  • DM
    Doug Martz
    Feb 14, 2026
    5.0
    Our RV was out of service for almost a year due to the head unit and incorrect wiring for the stereo and cameras. This has caused us to lose the whole 2025 camping season. Missy always seemed to have our best interests as she tried to get us our RV back.
  • MP
    Minky Pinky
    Feb 7, 2026
    5.0
    VERY FRENDLY STAFF. BEAUTIFUL PROPERTY WITH LOTS OF BEAUTIFUL CAMPERS OF ALL KINDS. GREAT DEALS,EVERYTHING'S FARILY PRICED. GOT AN GREAT DEAL ON MY FIFTHWHEEL, AN SOME OTHER THINGS I NEEDED FOR IT. I WILL ALWAYS SHOP WITH THEM THEY ARE TRUSTWORTHY, DEPENDABLE, RESPONSIBLE. I REALLY ENJOYED WORKING WITH THEM, THEY MADE ME AN MY FAMILY FEEL SPECIAL. I ALSO LEARNT ALOT TOO FROM THEM TOO. THANK YOU GENERAL RV💯😊
  • NB
    nunya biz
    Jan 30, 2026
    1.0
    This place is a racket! We bought our RV here to our dismay. They gave it to us with a ton of issues on a brand new RV they were supposed to fix them all but their service department was nothing but inept! Still have issues that were never fixed under warranty since it expired due to their own inaction to let it lapse while not getting it fixed… Today I had made an appointment to look at the bleeding valve that was not functioning properly the charger me for the diagnostic and send me away with zero fix just a bill stating they can’t fix it it’s not something they do… why did you take the appointment and charge me knowing you don’t do this work. RACKET MONEY DUMP I will never buy from here again. Oh and yes I do have the extended warranty that does everything in their power to not process any claim whatsoever waste of even more money!!! Buyer BEWARE (waited a while to do this since I was hoping they would fix everything but here we are)

Brand Certified Facts from General RV Center

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Certified March 01, 2026Yext Knowledge Graph
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