Koch 33 Toyota

Reviews

• AS

  AMY STRAUSS

  1 day ago
  5.0
  I had a fantastic experience with Jorge at Koch 33 Toyota when purchasing my Toyota 4Runner. Jorge was an outstanding salesperson who was extremely knowledgeable, patient, and attentive throughout the entire process. He took the time to explain every detail of the vehicle, answered all of my questions thoroughly, and made sure I felt completely comfortable and informed before making my decision. What truly set Jorge apart was his continued support even after the purchase. He has remained available to answer any follow-up questions and has been incredibly helpful, which speaks volumes about his dedication and trustworthiness. Jorge was truly top-notch from start to finish. The dealership itself is amazing—very spacious, clean, and equipped with great amenities. I highly recommend both Jorge and Koch 33 Toyota. 10/10 experience! Thanks again! Amy W.
• RS

  Rishabh Singh

  1 day ago
  5.0
  I consider myself a pretty educated car buyer. So, when me and my wife were in the market for a 4Runner, we were mentally prepared for all the back and forth and games some dealerships love to play. But boy was I pleasantly surprised by Koch33 Toyota. I worked with Bob (the GM) and Dotty. They knew we live 1.5 hours away and respected our time. They never pressured us or talked us into coming to the dealership to get the numbers. We worked out a deal within 10 mins of texting and speaking over the phone. I was provided everything in writing and they were very patient, and professional with me throughout the process. On delivery day, we were given a warm welcome and introduced to everybody I had spoken over the phone. Dotty took care of us while we waited for our paperwork. I have never had a better F&I experience - professional, transparent, and stress-free. Even though I'm 1.5 hours away, I will definitely be coming back for servicing, buying accessories and my next car purchase (whenever that may be).
• MM

  Marky Mark

  3 days ago
  5.0
  Folks, I just bought a car from Koch 33 Toyota, and wow, what a GREAT experience it was! They truly make the process easy and seamless. From sales to finance to insurance, they make buying a car easy and enjoyable-a process most people dread more than going to the dentist. Plus, you get the BEST cars in the world, Toyotas! First of all, there was my salesperson, Megan Pritchard. She was a JOY to deal with! She's thoughtful, attentive, responsive, passionate, professional, and knows her business. I can't say enough good things about her. When you research Koch 33 Toyota, you'll see her name pop up, and for good reason. People will always have good things to say about her. If the ownership and management of Koch 33 Toyota have any sense, they'll keep her happy and keep her around for a long time. She's thoughtful in that she'll send you VIDEOS about the car you're considering! In her video vignettes, she'll highlight some of the car's characteristics and features. Her product knowledge and passion are evident in the videos she sends to clients. After seeing her intro video, both her passion and product knowledge were evident; they came shining through. My reaction was, "I want to BUY a car from her!" And I did. Last night, I took delivery of my 2026 Toyota Corolla Hatchback. Her product knowledge goes far beyond what you can find on Google or the web though. For example, I had a question about the type of traction batteries the Toyota Corolla Cross Hybrid has. I didn't ultimately buy it, but I considered it. My question was: does it have NiMH or Li-Ion batteries? I Googled it at first, and their AI said that, depending on the market and production run, it could have either type. Megan knew that it had Li-Ion traction batteries. There was Blake, who does finance, I think. He's the guy you hand your money to. He's knowledgeable and professional too. He'll also offer protection and maintenance plans. I ultimately bought one, since they essentially prepay your regular maintenance at the dealer. He set me up with a plan that made sense for me. Like his colleague, Megan, he knows his business. Before I go on, let me say this: Koch 33 Toyota also helps with insurance. I was like, are you KIDDING me? In the past, when I bought a car, I had to make sure I contacted my insurance agent first, so I could ensure that insurance coverage transitioned from my old vehicle to my new one. It was a necessary hassle that was just part of the car buying process. Koch takes that hassle away. My insurance person was Runeen. Did I get her name right? Anyway, she's very polite, professional and knowledgeable too. She got me quotes that give me equal coverage FOR LESS! As for the service department, I can't comment. After all, I just took delivery of my new car last night. HOWEVER! However, based on the buying process thus far at Koch 33 Toyota, I expect them to be excellent too. The excellence I've experienced thus far comes from the top; ownership and management set the tone in any organization. Therefore, I expect their service department to be excellent too. In closing, Koch 33 Toyota makes a difficult process, buying a car, easy. From sales to finance to insurance, they make it easy, and dare I say, enjoyable? Plus, they're LOCAL to me! I'm blessed that I only live 12-15 minutes away from them. For many, visiting a car dealer is worse than going to the dentist. Ask me how I know! They make the car buying process easy, and it's far BETTER than going to the dentist! Thank you.
• CK

  Christe Konopitski

  6 days ago
  1.0
  I bought my truck at Koch 33 which is the only good interaction that I can say I’ve had with them. My husband took his Jeep in for an alignment and it was botched resulting in a death wobble. When I bought my truck there was a promotion for free service which they didn’t honor and denied was ever offered. Most recently I went in for an alignment that took 3.5 hours and they flatly refused to just my headlights slightly because they deem that “after market work” even though it is listed in the owners manual as maintenance and it is something universally provided as a service at Ford Service Centers. This was the last time I will be taking any vehicles to Koch as I transition to a service center that actually provides service.
• MM

  mailin98

  Dec 29, 2025
  1.0
  Extremely unprofessional and irresponsible experience. After purchasing a vehicle, I have made numerous attempts over multiple days to contact the dealership regarding finance-related issues (GAP / prepaid maintenance cancellation). I repeatedly called the main number and finance line, but no one answers, no one returns calls, and no follow-up is provided. This is not a one-time issue — it reflects a complete lack of accountability after the sale is finalized. Once the paperwork is signed, customers are essentially ignored. I was forced to contact my lender directly because the dealership was unreachable. This level of post-sale support is unacceptable, especially for matters involving financial contracts and refunds. Ignoring customers does not make problems go away — it only demonstrates poor management and disregard for buyers. I strongly caution anyone considering purchasing a vehicle here: do not expect help once they have your money.

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