Koch 33 Mazda

Reviews

• PB

  p b

  2 days ago
  5.0
  I have been in need of updating my vehicle for some time. I did my research and decided to have a good look at the Mazda CX-5. After researching the dealers in my area it was clear the Koch 33 was the most highly rated. I had a look around the lot, then Angel Vargas the project specialist asked if he could help. Angel took it from there. He answered all my questions, shared all information, did the test drive and then helped throughout the purchase. A car purchase is a long process but I would like to thank Angel for taking care of me. Angel is the man to see there. Additionally I would like to mention Michael Karloy who was there to help with the insurance change over. He is professional and took care of what was necessary and helped me with other insurance needs and questions I had. If you thinking about a car purchase Koch 33 is a place which will earn you trust.
• PE

  pat egan

  Nov 11, 2025
  5.0
  This was the first time I visited the Koch 33 Dealerships. Absolutely the BEST car shopping experience ever. Worked with Nick Cassidy who couldn’t have been more accommodating and professional .Test drove a Volkswagen and Mazda , which I decided on. The entire process could not have gone better. Stress Free and Fair. Koch Protect’s Jason Barna, Licensed Insurance Agent, was able to save me $1k a year on auto and home insurance, duplicating the same coverage I had. So glad I made the drive. So worth it to drive from Allentown to Koch 33 !
• RF

  Rose Frohnheiser

  Nov 7, 2025
  5.0
  My husband & I had a great experience at Koch 33 Mazda. We went to look at what used vehicles they had & see what may work as my next car as my prior one was old. While there, Nick C. helped us with looking at a variety of different makes of cars that would suit our needs & was within our budget. There was no rush in test driving & the whole process was easy! Nick C. made sure we were well informed of what was going on so we could make the best decision. In the end Nick helped us trade in my 2014 Ford Escape and upgraded to a 2020 Subaru Forester.
• TY

  Thomas Yaright

  Nov 1, 2025
  1.0
  I cannot in good faith recommend the Koch 33 Mazda/Volkswagen dealership for a couple reasons. Once the sale is done, that’s it. You’ll never hear from them again. I had purchased a used Audi back in May and usually, the salesperson would follow up to see how things are going, everything good, etc. Nothing - nothing from Bill my salesperson. This goes to show they only care for the sale, not the customer. Nearly every single vehicle I’ve purchased in the past from other dealerships, they followed up a week or two later to see how things were going. Small gesture, but appreciated. Do not purchase their Assurance protection plan. I had purchased one at the time of sale. Unfortunately, I had gotten into a very serious accident which totaled the Audi (was not at fault). The Assurance company could do nothing for me except told me to contact the dealer to see if I could get a partial refund (minus the months I had the Audi). There is a 30 Day cancellation policy, but, was told to still reach out to the dealership. I started off leaving a voicemail to John the finance manager. Never heard from him after numerous attempts over a week or so. Left a voicemail for James the General Manager and he got back to me saying he would handle it. John called back, we talked a couple minutes then said he’ll call me back in 15 minutes - he never did. Fast forward almost a month later after my initial phone call, and after numerous continued attempts of reaching them both with no call back, I finally just gave up. To reiterate - I cannot recommend Koch 33 Mazda/Volkswagen. Save yourself the aggravation and go shop elsewhere.
• FR

  Fernado Rosario

  Oct 26, 2025
  2.0
  Went to Koch Mazda for a car. Was in need for one because mine had broken down. Waited for 20 mins for someone to greet me in the parking lot. Ended up going inside and meeting someone. Ended up struggling to get a deal made. I rushed it because I needed a car but I did not feel special at all. I knew very little about the car and was promised all sorts of options that never even came with the car I wanted. I just didn’t feel like a valued customer after dropping a significant amount of money on a car. Ended up buying a car in cash because I needed it otherwise I would’ve shopped around. Was never told about the financing percentage options, warranties or anything. I just had a very cold experience. I’d really suggest looking elsewhere where if you’re not in a rush and even if you did want a Mazda there are other dealerships that I’m sure would love to work hard and commit to finding a good vehicle for you. No one ever works at this place. They almost feel like they’re forced to help you. Very disappointed.

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