Many customers praised the helpfulness and friendliness of the sales staff, highlighting specific salespeople for their exceptional service.
Sales Experience
Overall, customers reported a positive car-buying experience, with many noting the ease and efficiency of the process.
Service Issues
Several reviews mentioned significant problems with vehicle service and repairs, including delays and unresolved issues after purchase.
Transparency Concerns
Multiple customers expressed dissatisfaction with the transparency of the dealership regarding vehicle conditions and pricing, citing instances of miscommunication and hidden issues.
Mixed Reviews on Used Cars
While some customers had good experiences with used car purchases, others reported serious mechanical issues shortly after buying, leading to concerns about the quality of used vehicles.
RM
Robert Mando
5 days ago
5.0
Picked up my F150 from Koch on Saturday. I drove from Long Island to PA for this truck. I dealt with Greg Lopez over the phone and he made the whole process seamless from the calls to pickup was a breeze. I’m very happy with my new truck and the ease of doing business with an out of state dealer. This was a first time car buying out of state and I cannot thank the Koch team enough for making it so easy!
TW
Tanya Wenner
Nov 16, 2025
5.0
We had an awesome experience with Koch Mazda. Our salesman Jonathan was great, very knowledgeable and helpful. All who we dealt with when purchasing our new car were so nice. Highly recommend this dealership!
DA
DeWitt Allen
Nov 8, 2025
5.0
Top shelf from start to finish. This is the 5th car our family has purchased at Koch! My sales rep “maverick” was most helpful in getting me to where I was comfortable in payments. Car goes without saying was beautiful. Used 2020 ford fusion hybrid. Finance manager explained all the details of the purchase. Thanks for a wonderful experience
JC
Julian Cunha
Nov 4, 2025
5.0
Had the pleasure of working Mike Walsh and had an awesome experience. He helped get the deal I wanted for a great car. I’m in love with the Mach E I got and was in and out of the shop same day. Mike really made the experience for me and was helpful in answering all my questions.
MW
Makayla Wolverton
Oct 23, 2025
1.0
If it was possible to give them no stars I would.
They are sketchy. I got my car towed in to their dealership as my car was in limp mode, I picked it up and my driver side headlight was out, mind you it’s a 2023, the headlight should not be out yet. I called back once I found out the light was out and I couldn’t go back that day due personal reasons and it was a Saturday.
I tried calling back to schedule and they did not answer various times. Left messages with no return calls. I had to repeatedly call the service department back to back about 6 times to finally be connected directly to a service manager which already gave me clarification that my phone call was being ignored by my number.
I was calling them because I brought my vehicle to a different dealership where they stated my headlight was just simply unplugged. That dealership also stated that they don’t just come unplugged unless removed. It wouldn’t come out from simple wear and tear.
My headlight has never been touched since I got the vehicle. Another “Coincidence” this dealership replaced my water pump back in 2024 and the new dealership found mine is leaking again.
Either they have faulty parts they put on peoples vehicles or they tamper with that you have.
Service manager is not helpful at all. Do not go here, you’ll be EXTREMELY disappointed and probably have to re-fix your vehicle anyway.
Koch 33 Ford is located at 3810 Hecktown Road, Easton, PA 18045, USA.
What type of dealership is Koch 33 Ford?
Koch 33 Ford is a Ford Dealer offering new and used Ford vehicles.
How can I contact Koch 33 Ford by phone?
You can reach Koch 33 Ford by calling +1 610-810-1187.
Does Koch 33 Ford have an online presence where I can find updates?
Yes, Koch 33 Ford has a Facebook page at https://www.facebook.com/Koch33Ford/ where you can find updates and promotions.
What is 'The Koch 33 Advantage'?
'The Koch 33 Advantage' refers to the featured benefits and services that differentiate Koch 33 Ford from other dealers.
Are there other automotive related services near Koch 33 Ford?
Yes, nearby you can find trusted services like Koch 33 Mobile Service, Koch 33 Collision for automotive repairs, and other dealerships like Milham Ford and Koch 33 Toyota.
Can I find car insurance services near Koch 33 Ford?
Yes, Koch Protect Inc., Micaiah Mansell: Allstate Insurance, and Nationwide Mutual Insurance Company offer insurance services close to Koch 33 Ford.
Are there medical facilities near Koch 33 Ford?
Yes, the Health Center at Hecktown Oaks, LVH - Hecktown Oaks hospital, and various medical specialists including oncologists, cardiologists, and rehabilitation centers are located nearby.
What can customers do nearby before or after visiting Koch 33 Ford?
Customers can visit nearby medical centers for health checkups or explore automotive services and insurance agencies around Koch 33 Ford, making it convenient to manage vehicle and personal needs in one area.
Is Koch 33 Ford located in the Eastern Time Zone?
Yes, Koch 33 Ford operates in the Eastern Time Zone (America/New_York).